Job Description

Credit Controller (National accounts)

Metro Rod LTD

Macclesfield Support Centre

Full time permanent, office-based

Up to 27,675 per annum plus benefits

Metro Rod work with the likes of Tesco, Marks and Spencer, Mitie, Clarion, Axa, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.


Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We've been clearing and unblocking drains for more than thirty years and we're proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we'll bring the same high standards of service to tackle your drain blockage.


Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

What does it entail?

This team manages an extensive ledger on a day-to-day basis to ensure maximum cash collection, whilst highlighting and managing potential financial risk to the business and contributing towards achieving financial targets and corporate objectives.


This person will be supporting our sister business Filta Group.


This is the perfect role for someone who is used to having difficult conversations with customers over the phone. Being part of a well-established and successful team, you will be focused on managing current debt. Working to strict SLA's and KPI's, this role requires someone proactive, confident and thorough.

What do we look for?

Previous experience as a Credit Controller is preferred Previous experience within an office/call centre environment Experience within a debt management/banking role Advanced literacy and numeracy Advanced IT skills Resilience - able to have tough conversations Ability to build rapport quickly Ability to work under pressure to tight timescales Ability to make clear decisions / think clearly when under pressure Ability to work independently with an absolute minimum of supervision, successfully managing own priorities, meetings and diary Strong eye for detail Adaptability - able to think on your feet Strong work ethic

What do you get?

25 days annual leave - plus bank holidays Royal London, Company Pension Group Life Assurance Additional Paid Leave / Special Leave Cycle to Work Scheme Company Events Laptop / Company Mobile Hybrid Working / occasional homeworking Travel subsidy / mileage Free Eye Tests / Subsidy for Glasses Electric Car Charging Points Free Standard Parking Employee Assistance Programme Occupational Health Support * Employee Discounts Platform - Sodexo