Job Description

About Us:

Founded in 1898, Ernest Doe & Sons Limited is the largest Agricultural, Construction and Groundcare machinery dealership. As a long-established family firm with 18 branches spanning the East of England and Lincolnshire, we are committed to supplying high-quality machinery and providing exceptional support through our expert service facilities.

About you:

Reporting to the Accounts Office Manager, you will be responsible for managing customer accounts, ensuring outstanding balances are actively monitored and payments are collected in a timely manner. You will play an important role in maintaining accurate records, resolving queries efficiently, and supporting the wider finance team in delivering a high standard of service. This is a key role within the business, supporting the smooth operation of the sales ledger and helping to maintain strong, professional relationships with our customers.

Key Responsibilities:

Proactively manage and maintain a portfolio of customer accounts Chase overdue payments using a firm but professional approach Build and maintain positive working relationships with customers to encourage timely payment Resolve account queries promptly and accurately Support the day-to-day running of the sales ledger function Ensure records are kept up to date and in line with company procedures

Essential Skills & Experience:

Proven experience working within a high-volume sales ledger or credit control environment Confident in obtaining payment while maintaining strong customer relationships Calm, professional approach to handling potentially sensitive or challenging conversations Strong attention to detail with a high level of accuracy Excellent organisational skills with the ability to manage deadlines and priorities Ability to work effectively both independently and as part of a team Strong communication skills, able to liaise at all levels within the business Competent IT skills, including Microsoft Excel and Word Professional and well-presented manner

Additional Information:

Start Date:

Immediate but subject to replacement of existing role if successful

Location:

Head Office, Ulting, Maldon, Essex

Hours:

16 hours per week, worked across 4 days per week (flexibility offered in working days)

Contract:

Permanent, Part-Time, Salaried

Salary:

Competitive, depending on experience

Benefits:

32 days annual leave - including bank holidays (pro-rata for part time) Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Wellbeing Focus Group, Staff Discount in Country Stores and Life Assurance Cover (2 x salary).

Job Types: Part-time, Permanent

Benefits:

Employee discount Free flu jabs Free parking On-site parking Store discount
Experience:

sales ledger or credit control : 1 year (required)
Work Location: In person