Job Description

Overview

We are seeking a diligent, target-driven, detail-oriented Credit Controller to join the finance element of our Customer Experience department. The successful candidate will play a crucial role in managing the company's credit control processes, ensuring timely collection of outstanding debts, and maintaining healthy cash flow. This position requires strong analytical skills and the ability to communicate effectively with clients to resolve any payment issues.

Duties

Be responsible for accounts receivable management, ensuring accurate and timely posting of all cash received (direct debits, cheques/BACS etc.) onto the relevant ledger account, in accordance with Invosys' credit processes. To monitor, review and resolve payment queries received from internal and external customers in accordance with current procedures liaising closely with the Customer Experience team, in respect of allocation queries. Chase non-payment of invoices following the relevant stages of the Credit Control process, through a variety of communications, namely telephone calls and email Liaising with 3rd party debt collection agencies at the exhaustion of internal credit control process Collate all payments received and complete all relevant tasks in CRM Post payments to customer sales ledger accounts using pre-defined processes and controls Reconcile customer's remittances to the sales ledger Process daily banking when required Deal with payment queries Process credit notes Process direct debit mandates and maintain records Work closely with all other relevant departments to ensure compliance with policies and procedures Assist the business in achieving goals for both revenue growth and delinquency/bad debt expense General duties, as required, to assist in the general running of the Cash Allocations, Collections and Contract Admin departments

Skills

Proficiency in accounting software and data entry practices. A solid understanding of accounts payable processes is beneficial. Attention to detail and strong organisational skills are essential for managing multiple accounts efficiently. Professional, assertive telephone manner Ability to understand and work to monthly KPIs designed to contribute to the business achieving their monthly, and annual, targets Ability to report weekly to Customer Experience Director on the levels of Accounts Receivable ledger and aged debt Good verbal communication skills - both listening & being able to clearly articulate management instructions, while outlining Invosys' requirement from their customers in terms of contracted payment terms Strong, clear, professional written communication skills Able to work as part of a team and able to build strong links with other departments Proactive and flexible approach to work Computer literate (MS office suites etc) Tenacity and assertion in dealing with customers and understanding disputed unpaid invoices Ability to plan the working day to ensure weekly deadlines and monthly KPIs are met Self-starter, showing an ability to work using own initiative and identify priorities on a daily basis
If you possess these skills and are eager to contribute to the finance element of our Customer Experience department, we encourage you to apply for this exciting opportunity as a Credit Controller.

Job Types: Full-time, Permanent

Pay: 25,500.00-26,700.00 per year

Benefits:

Additional leave Canteen Casual dress Company pension On-site parking Referral programme Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Manchester M22 5TG