Job Description

Job title: Credit Controller

Reports to: Group Financial Controller

Employment Type: Full-Time office (open to flexible working following successful completion of probationary period)

Location: 353 Altrincham Road, Manchester M22 4BJ

Hours: 37.5 hours Monday - Friday

Job Summary

We are looking for a Credit Controller to join our finance team and maintain responsibility for a number of entities within DHC Group. The ideal candidate will assist the finance team in managing and improving credit control activities, ensuring that payments are collected promptly and allocated correctly.

Key Responsibilities

Monitor and manage outstanding debts from clients within the Diagnostic, dental imaging and cardiology businesses. Raising and importing of sales invoices in respect of the dental imaging entity. Maintaining the inboxes for each entity. Proactively contact customers (via phone, email, and letter) to follow up on overdue invoices and obtain upfront purchase orders. Allocation of bank receipts to outstanding sales invoices. Maintain accurate and up-to-date records of all communications with customers regarding payments. Report aged debt by entity on a weekly basis to stakeholders of each entity, including CFO and GFC. Resolve customer queries relating to billing discrepancies and work closely with the finance team and/or the clinical teams to ensure swift resolution. Assist in the improvement of process notes. Assist with any ad-hoc tasks that may arise related to the finance department.

Experience:

Previous experience in a credit control or accounts receivable role is essential. Experience within the healthcare is advantageous, but not mandatory.

Skills:

Strong communication skills (both written and verbal) with a customer-focused approach. Excellent organisational and time-management skills with the ability to prioritise tasks effectively. Proficient in Microsoft Office, especially Excel, and experience with financial software or ERP systems (e.g. SUN Systems) is desirable, but not mandatory.

Personal Attributes:

Detail-oriented with a strong focus on accuracy and efficiency. Ability to work independently and as part of a team in a fast-paced environment. Confident in handling customer queries and resolving issues diplomatically.

Personal Skills

Having a professional appearance and demeanour at all times. Good team player. Having a flexible approach to work. Remaining calm under pressure. Non-judgmental. Able to remain confidential at all times.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. In the performance of the duties outlined in this , the post-holder will have access to confidential financial information. This information must not be shared with any non-financial members of the Diagnostic Healthcare Limited team, or anyone else outside of the organisation.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include: attend risk management training and contribute to risk assessment audits.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safeguarding Children and Vulnerable Adults

Safeguarding is everyone's responsibility and all employees are required to act in such a way that at all times safeguards the health and well-being of children and vulnerable adults. Familiarisation with, and adherence to, the DHC Safeguarding Policies and any associated guidance is an essential requirement of all employees as is participation in related mandatory/statutory training. All employees must ensure that they understand and act in accordance with this clause.

If you do not understand exactly how this clause relates to you personally then you must ensure that you seek clarification from your immediate manager as a matter of urgency.

Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regard to Safeguarding Children and Vulnerable Adults and PREVENT.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the centre as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the company, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize people's needs for alternative methods of communication and respond accordingly.

Responsibility for Policy and Service Development Implementation

The post-holder will:

Adhere to company policies and procedures. Propose Changes to working practices or procedures within own work area. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate.

Pre-Employment Checks:

At Diagnostic Healthcare Ltd, our core values of Respect, Care, Professionalism, Safety, and Excellence guide us in providing exceptional healthcare services to our patients. To ensure the well-being of our patients and maintain the quality of our services, we have established a thorough pre-employment screening process.

As part of the recruitment process, successful candidates will be required to undergo comprehensive pre-employment checks, including but not limited to:

Identity Check:

We will verify the candidate's identity through valid identification documents.

Criminal Record Check:

A criminal record check will be conducted to ensure that individuals with certain convictions are not placed in positions that could compromise patient safety and trust.

Work Health Assessment:

Candidates may be required to undergo a work health assessment to identify any potential health risks or adjustments needed in the workplace.

Professional Registration and Qualification:

We will verify the candidate's professional registration and qualifications, ensuring they meet the necessary requirements for the role.

Right to Work Check:

Candidates must provide documentation to verify their legal right to work in the UK.

Employment History and Reference Check:

We will contact previous employers and/or academic institutions to verify the candidate's work history and obtain character references.

We understand the importance of confidentiality, and all personal data obtained during the pre-employment checks will be handled with the utmost care and in compliance with applicable data protection laws.

Company Values

At Diagnostic Healthcare Ltd, we are committed to fostering an inclusive and supportive work environment where every team member plays a vital role in delivering outstanding patient care. As a member of our team, you will embody our core values of:

Respect - We treat colleagues and patients the way that we would like to be treated, encouraging each other to grow and develop in the workplace. We treat people as individuals and understand that strength comes from our diverse workforce

Care - We work as a team to provide the highest standard of care in a welcoming environment. We are committed to ensuring that every patient and employee feels safe and valued. We listen to those we serve and work alongside, we learn from feedback and constantly make improvements.

Professional - Our employees work to deliver the best possible experience for each patient. A culture of innovation and continuous improvement ensures that we are providing the best possible service.

Safe - The safety of our patients and colleagues is at the centre of everything we do. We hold each other accountable and work together to create an environment where both patients and colleagues feel secure and valued.

Excellence - We deliver our services using the most innovative and advanced equipment enabling us to excel in everything that we do. We strive for continuous improvement as leaders in our profession.

Join our team at Diagnostic Healthcare Ltd and be part of an organisation that values professionalism, integrity, and excellence in healthcare services. We look forward to receiving applications from dedicated and qualified individuals who share our commitment to delivering exceptional patient care.

Contact Information

For more information about the recruitment process and onboarding procedures, please reach out to our People Team at:

Email: recruitment@dhc.uk.com

At Diagnostic Healthcare Ltd, we are committed to fostering an inclusive and diverse workplace where every individual is treated with respect and fairness. We believe that diversity enriches our organisation, enhances our performance, and drives innovation in the healthcare industry.

We do not discriminate against any employee or applicant for employment based on age, disability, gender identity or expression, marital status, race, religion, sexual orientation, or any other legally protected characteristic. All employment decisions are made solely on the basis of qualifications, skills, and merit.

Our dedication to equal opportunity is not limited to our workforce; it extends to the services we provide to our patients and clients. We strive to create an environment that reflects the diverse communities we serve, ensuring that our healthcare services are accessible and cater to the unique needs of every individual.

We are firmly committed to promoting equal opportunities for career growth and professional development. We provide a supportive and nurturing environment that allows all team members to reach their full potential and contribute meaningfully to our mission of delivering outstanding healthcare services as a technology focussed leading provider.

Should you require any accommodations during the recruitment process due to a disability or any other reason, please let us know, and we will make every effort to ensure your application and interview experience is as comfortable and accessible as possible.

If you have any questions regarding our commitment to equal opportunities or require accommodations, please do not hesitate to contact our People Team at:

Email: recruitment@dhc.uk.com

Job Type: Full-time

Pay: 28,000.00-31,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Free parking On-site parking Referral programme Sick pay
Schedule:

Monday to Friday
Work Location: In person