Job Description

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At

Lovett Care

, we are passionate about delivering exceptional care for our elders across our homes. Whether it's residential, nursing, dementia, or respite care, we ensure every individual feels safe, comfortable, and valued. Our approach combines compassionate support with innovative technology -- such as silent nurse-call systems and digital care records -- to protect dignity while enhancing quality of life.

About the Role

We are looking for a Credit Controller to oversee the credit control process by ensuring timely payments, minimising debts and maintaining positive relationships. Working closely with the client billing team, this role reports into the Finance Manager.



We have a 37.5 hour contract available with an excellent salary of 32,000 per annum. The role will be based at our Support Office in Newcastle-Under-Lyme.

Key Accountabilities:

Work closely with the client billing team to monitor and maintain debtor days Perform regular reviews of the aged debtors Follow up on overdue invoices and payments, maintaining accurate records of resident accounts and aged debtors commentaries Liaise with residents family members, councils, home administrators and the finance team to resolve billing discrepancies, communicating any payment issues to management Provide insightful information and expectations to management to aid in long-term and short-term decision making Following established procedures and policies and, with the guidance of the wider finance team, improving systems and controls To utilise automated practices wherever possible to maximise efficiency and minimise administrative duplication. Understand and adhere to financial regulations and legislation. Any other duties that may be reasonably requested, commensurate with ability and experience

Skills & Competencies:

Exceptional Communicator

- Builds relationships at all levels, whether face to face, over the phone or via electronic communication. Team player.

Planning & Organisation

- Adapts to changes and uses resources effectively. Ability to perform to tight deadlines. Arranges work schedules and prioritises work to meet deadlines. Seeks clarification and approval where appropriate.

Contributing to Team Success

- Energetic team player but also works well on own initiative.

Critical Thinking & Problem Solving -

The ability to use knowledge, facts, and data to effectively solve problems

Initiating Action

- Monitors and manages own time to ensure daily objectives are met. Accepts additional challenges and responsibilities willingly and assists others. Possesses a positive, can-do attitude always.

Flexibility

- Use of initiative to ensure tasks are completed. Supportive of line manager and wider team goals and objectives. Undertakes ad hoc tasks/projects as and when required.

Accuracy

- Demonstrates a high degree of attention to detail. Logical and methodical approach.

Qualifications:

AAT is advantageous but not essential.

Additional Requirements:

Passionate and driven to succeed. Committed to making a difference and adding value. IT Literate and numerically astute Proven experience in a similar role Ability to work autonomously in a fast-paced environment. Sensitivity in relation to contact with family members.

Benefits:

22 Days Holiday + 8 Bank Holidays Auto Enrolment Pension Scheme Employee Assistance Programme * Employee Referral Bonus Scheme