Job Description

Job Purpose:

Hypnos Ltd is looking for a highly motivated Credit Controller to help maintain part of the Sales Ledger function in terms of our Hospitality customers which consists of a 2 tier customer profile. Cash allocation is the main priority within this role along with maintaining around 300 accounts. Unblocking customer Orders, chasing of overdue/ageing balances which may be the result of order queries, invoice discrepancies & other adhoc issues. Despite unforeseen issues, the ageing of the Ledger is to be kept to a minimum through regular customer contact either via telephone & email, involving internal staff (mainly Project Managers & Area Sales Managers) where necessary to ensure queries are resolved therefore ensuring payment of accounts occur in a timely manner. We have Trade Credit Customers & Proforma paying customers so a 2 tier customer profile.

Responsibilities:

Cash Allocation - This is a Priority within this role therefore prior cash allocation experience is a must, this involves entering & Allocation of payment receipts daily from the Bank which involves 6 accounts at any one time from day to day. Complete Financials following opening of Credit Accounts as per Credit Manager's request Maintaining Age Debt through regular chasing Unblocking Customer Orders as requested Sending Statements & Copy Invoices Keeping debtor days within agreed levels. Maintaining Credit control inbox ref Internal requests, Customer requests & all aspects of Credit Control queries. Answering incoming Telephone calls. General Sales ledger housekeeping Ensuring Processes are carried out accurately & in a timely manner to eliminate unnecessary errors. Providing excellent customer service by responding to individual customer queries as & when they arise predominantly via email. Maintaining good relations & communication with customers, team members, ASM's, Project Managers as well as departments within the business. Undertaking adhoc duties where requested/required.

Profile Requirements:

A strong proactive attitude

Ability to work in a fast-paced changing environment & be adaptable to different areas of business understanding

Confident self-motivator with ability to manage own time effectively, (A must)!

Works under pressure and to deadlines, with excellent time management organisational and prioritisation skills also (A must)!

Proficient in the use of Excel spreadsheets.

Experience with using an ERP system.

Good level of literacy, numeracy & accuracy required.

Good communication skills, both written and verbal.

Pleasant but firm telephone manner when dealing with debtors.

Ability to act on own initiative.

Good and organisational skills.

Ability to adhere to important deadlines.

A desire for continual improvement, embracing technology and driving efficient ways of working within the role

Qualifications and experience

2 years minimum experience required

Foreign language skills would be an advantage but not required.

Proficiency in Microsoft office suite

Excel Knowledge

Training:

You will receive on the job training to assist in fulfilling the requirements needed in this role

Job Types: Full-time, Permanent

Pay: Up to 25,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Company events Company pension Employee discount Life insurance On-site parking
Schedule:

Day shift Monday to Friday
Work Location: In person