Job Description

Are you interested in becoming a valued member of our Reading Operations team within one of the fastest growing companies within the invoice finance sector? If so, read on to find out more!

We accelerate our clients access to funding and lead the way as an innovative provider of cashflow solutions to small and medium businesses. For over 2 decades we have provided in excess of 4 billion of funding support to our clients in the UK and 36 billion across the group.

You will be joining at a very exciting time, after years of exponential growth. Since our launch in 2001 we have grown to over 200 employees in the UK and approx. 800 employees across the eCapital group with offices in US, Canada as well as the UK.

The role

Posting of cash against a portfolio by the required deadlines. Ensure a basic understanding of the business when chasing debts. Manage a portfolio of full-service clients. Chase outstanding debts by telephone, email, and letter in line with the client credit control schedule. Performing full chase on each client each month. Capturing all calls using recording methods and carry out call backs as needed. Verifying debts on the system when chasing. Agreeing repayment plans where appropriate. Recommending accounts for solicitors where appropriate. Dealing with customer collections within the system. Setting up and maintaining client files for credit control purposes. Communicate regularly with clients and provide written updates if issues arise. Attend credit control meetings when requested & contribute to new initiatives to improve the operational efficiency of the business. Ensure client queries are communicated and dealt with effectively to all parties. To perform monthly Sales Ledger Reviews and ensure these are completed within agreed timescales with the Client Manager. Setting up and maintaining client files for credit control purposes. Communicate regularly with clients and provide written updates if issues arise. Ensure client queries are communicated and dealt with effectively, to all parties. To perform monthly Sales Ledger Reviews and ensure these are completed within agreed timescales with the Client Manager.

Why join us?

Listed in the Inc. 5000 fastest growing private companies Friendly and welcoming team with various social events throughout the year Career development path and option of obtaining professionally recognised qualifications from UK Finance Starting on 25 days holiday, "feel good days" (subject to eligibility) and volunteer days Competitive pension, death in service benefits and bonus scheme Bupa Private Healthcare Voted great place to work by the Secured Lender 2022 Unit Incentive programme (subject to eligibility) Enhanced Maternity and Paternity Scheme (subject to eligibility)

To be considered you will need to demonstrate the following:

Previous experience of dealing with customers or the public, either face to face or over the phone/email Although not essential, English and Maths at grade A-C/9-4 would be preferred Although not essential previous experience in Credit Control would be useful Please note our hybrid policy is on site 4 days a week (after initial training) and we are a 5 minute walk from Reading Train Station, overlooking the River Thames.

Skills:

Ability to build rapport swiftly Good written and verbal communication skills Problem solving skills Attention to detail Ability to manage time effectively

Equity, Diversity, and Inclusion

We are an equal opportunities employer and care about creating working environments and cultures where every individual can feel safe, a sense of belonging and is empowered to achieve their full potential.

We are proud of our collaborative and diverse teams, working together across a mix of different nationalities, ages, accents, race, culture, religion, visible and invisible disabilities, neurodiversity, sexual orientation, gender identity, physical appearance, political opinion, those with caring responsibilities as well as coming from a variety of different socio-economic circumstances and other different personal characteristics and experiences.

If you require any reasonable adjustments throughout the recruitment process, please let us know.

Click to apply with your CV to find out more and be included in our interview and selection process.

Job Type: Full-time

Additional pay:

Bonus scheme
Benefits:

Company pension Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Paid volunteer time Private dental insurance Private medical insurance Transport links
Schedule:

Monday to Friday
Ability to commute/relocate:

Reading: reliably commute or plan to relocate before starting work (required)
Experience:

Credit Control or Invoice Finance: 1 year (preferred) Office: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Reading

Reference ID: Client Manager Reading