Job Description

Hybrid Telford Customer Service & Operations Full Time Closing on: Nov 5 2025 29,500 Add to favourites Favourite View favourites
Do you have strong communication skills? Are you organised and efficient at juggling different tasks? Do you have good knowledge of credit control processes and activities?



If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Business Cashflow, we help companies realise their ambitions through fast, flexible finance solutions. Our customers are incredibly diverse, from small family businesses to fast-growing start-ups.



We're proud to be a

Top 50 Inclusive employer.

We're a signatory of the

Women in Finance

and the

Race at Work Charter

and we're

Disability Confident Committed

.

What does the role involve?

Reporting to our Credit Control Team Leader, as a Credit Controller - Receivable Specialist, you'll support customers by understanding all debt and ledger activity. You'll build strong relationships with customers and will help them understand how debtors operate so they can optimise their working capital.



You'll join our friendly and supportiveteam who are based in Telford on a hybrid basis. Frequent travel to the office is required during the onboarding period but the expectation will be one day per month thereafter. The training will help to set you up for success and deliver an outstanding customer experience.

Some of your key duties will include:

Carrying out credit control activities; including managing outstanding debts, collecting payments and arranging payment terms for customers Proactively developing and implementing tailored strategies to ensure timely payments Building strong relationships with customers, stakeholders and team members Assisting with reporting and MI of client portfolios

What are we looking for?

You'll be a strong communicator and will be able to build good relationships externally and internally. You'll have good knowledge of Credit Control processes and systems and will be passionate about delivering an outstanding customer experience.



Also, we're looking for the following:


Superb communication skills both on the telephone and written Good problem solving skills with the ability to think of creative solutions Good knowledge of MS Office Suite Exposure to relevant tools and systems (payment systems e.g. Esker and CRM systems e.g SalesForce) would be a real bonus but full training will be provided

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a

chance to make a difference, opportunities to learn, and time to shine

.



In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:


Flexible hybrid working 25 days' holiday, plus bank holidays and the option to buy/sell 5 days Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.



Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.



We're

Disability Confident Committed

, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

#LI-Hybrid