Job Description

About Us:

Ascend proudly leads the UK market as the foremost manager of Single-Family Build to Rent housing resulting in award-winning property management for over 10,000 homes. We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. Dedicated in providing an exceptional service to our clients offering alongside a supportive and collaborative work environment. We're seeking individuals who are willing to go the extra mile to join us in a variety of roles spanning from sales and maintenance to finance and operations.

We have an exciting opportunity for a dedicated Credit Controller to join our team. Based at our head office in Sale, you will play an important role communicating and maintaining strong relationships with tenants, while ensuring collections are up to date.

The Ideal Candidate:

We are looking for individuals with experience in a similar role, preferably within the private rental or hospitality sector. Working with your team, you'll be fundamental in ensuring all Credit Control tasks are completed promptly and efficiently. Customer service lies at the core of our operations, requiring a willingness to exceed expectations. We are looking for someone who cares about the people around them and is willing to go the extra mile.

Responsibilities:

As a Credit Controller, you will work closely with other team members to manage all credit control and related tasks. Your key responsibilities will include: Allocating payments accurately and efficiently Chasing outstanding debts in a professional manner Resolving queries while maintaining strong client relationships Managing and maintaining payment plans Performing general administrative duties Issuing tenant notices in compliance with regulations Handling rent insurance claims and liaising with relevant stakeholders Communicating with solicitors and occasionally attending court hearings

Skills & Experience:

At Ascend, we are committed to continuous training and professional development for all our team members. The following skills and experience are required for this role:

Previous experience in a similar credit control or finance role (preferred) Strong written and verbal communication skills, with a professional approach to customer service Excellent attention to detail and accuracy Self-motivated with the ability to work independently Strong multitasking skills, with the ability to prioritize effectively A logical and methodical approach to problem-solving Proficiency in Microsoft Excel

The Benefits

Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday. Start your weekend early with a 4PM finish on a Friday. Annual attendance bonus to thank you for your commitment. Paid time off for medical screenings. Enhanced company sick pay policy with service. Reduced Christmas operating hours. Contributory Pension Scheme for long-term financial security. Recognition programmes to acknowledge employees who display our Values & Behaviours. Enhanced Maternity/Adoption/Paternity Pay to support your family. Monthly lunch and company training sessions to meet the wider Ascend teams!
Job Types: Full-time, Permanent

Pay: Up to 27,000.00 per year

Benefits:

Additional leave Company events Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking On-site parking
Experience:

credit control: 1 year (required) Customer service: 1 year (required) Phone etiquette: 1 year (required)
Work Location: In person