Job Description

We are looking for a Credit Controller to join our busy team in Wakefield.



If you have worked in a Credit Control function before, you are a great communicator with excellent telephone manner and you are a supportive team player then this may be exactly what you are looking for!


You could be working as an accounts assistant, finance assistant or finance analyst currently and looking to develop your credit control skills.



The office is based in Wakefield, just off junction 41 of the M1. We offer modern office facilities together with an onsite car park.


Full time permanent role 35 hours per week Hybrid working between the office and home Free onsite parking Private Medical Healthcare Life Assurance Income Protection Company pension scheme and many other voluntary benefits.
This appointment will be made on merit.



We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at City & Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.


City & Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; careers@cityandguilds.com

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About the role

You will be contacting customers by phone and email, taking card payments, making collection notes and raising credit/write off/refunds to ensure the City & Guilds has the money it needs to continue to fulfill its purpose - to make a difference, by enabling people and organisations to develop their skills for personal and economic growth.



A vast majority of our clients are Universities and Colleges and we also have a number of private training providers for you to keep in touch with.


You will need to maximise your collections to meet and surpass your monthly KPIs. In addition to this, you will be setting and monitoring credit limits, encouraging customers to set up direct debits, and to accept electronic billing and statements.


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About you

We want to hear from enthusiastic, confident individuals who have experience of a fast-paced credit control environment, are quick to learn, and are able to deal with a large volume of transactions and customers.



We need excellent communicators who are persuasive over the phone and via email to ensure they attain the balance of reaching targets whilst maintaining good working relationships with our customers. Your ability to draw upon your knowledge of Microsoft Excel, Outlook, and your outstanding customer service, will be essential to your success in the role.



It is crucial that you can work effectively as part of a team to ensure that together, you reach your KPIs. Having that team spirit, a passion for problem-solving, and a knowledge of SAP will contribute to your success.


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Our Story and Mission

To find out more about City & Guilds please click on the following link:



About us | City & Guilds


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What We Offer

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.



Youll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more.


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Next Steps and how to apply

If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.



We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.