Job Description

Role Purpose

The Credit Hire Recoveries Manager is responsible for the day-to-day running of our recoveries function. You'll be the first point of contact for insurers, stakeholders and staff, and will oversee the smooth running of the recoveries function and its strategy.

This is your chance to make an impact by helping to continuously improve and shape our recoveries strategy and where your contributions will be valued and recognised.

Key Accountabilities

Demonstrate a joined-up approach from the senior management team. Work with a wide range of stakeholders at all levels and from various parts of the business. Be able to clearly communicate with stakeholders to engage, influence and drive results. Delivering exceptional customer service across the business and this is demonstrated by both Google review, Net Promoter Score and Complaints. Ensure all monthly reports are completed accurately and within agreed timescales. Attend Management meetings to report on operational performance and status across the business. You will have full overall responsibility for the recoveries team including all people management related activities; the financial performance of the team; cash recovery, the quality outputs in addition to adherence to MI completion, service standards and processes across the team. You will be a highly motivated, positive individual with a passion for developing people in line with achieving results. Provide bespoke advice on more complex matters. Management of remote and inhouse team members, ensuring that all invoices move through the process in a timely manner and accurately worked. Communicate with third party insurers, clients, third parties and colleagues in the business to maximise opportunities whilst ensuring client relationships are maintained. To train and develop the team ensuring that appraisals, allocation of work and supervision is carried out. Undertake any other reasonable duties as may be required.

Operational Performance Management

Oversee and report on operational performance, facilitating exception management via engagement with the claim's leadership team. Delivering excellence against the key measures for the cash recovery, claims handling time, cost control. Plan and develop effective strategies to improve conversions and service standards across the business. Work closely with the senior management team to support the strategy and provide a strategic review and ensure improvement of the claims processes. Ensure our referral sources requirements are fully managed and met. Monitoring and reporting on the team's productivity, claim volumes, handler file counts and claim settlements.

Claims Administration and Support

Provide professional, efficient, and effective operational support to the claim's teams, whilst ensuring that core operational tasks are completed within given SLA's. Drive and support process improvement and business change by being a source of information and expertise to help drive the adoption of new initiatives for claims. Create and maintain documentation to support internal claim handling processes.

Change and Continuous Improvement

Promote a culture of continuous improvement via regular interaction with the SMT, claims managers and leadership teams. Liaison with the teams to support the delivery of claims specific change initiatives. Design and Implementation of training and adoption programs to improve the overall effectiveness of the claims function and embedding of change initiatives

Experience & Requirements

Strong attention to detail and analytical skills Excellent communication and interpersonal skills Proven ability to work under pressure and manage multiple priorities in a fast paced. environment. Experience with recovering credit hire invoices and the supporting case laws.
Job Types: Full-time, Permanent

Pay: 40,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person