Job Description

Job Title: Credit Insurance Claims Technician
Reporting to: Claims Manager
Direct Reports: 0
Position Type: Permanent, Full Time 35 hours per week, Monday to Friday
Overview:
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Purpose:
Investigation, examination, negotiation, and settlement of credit insurance claims across a range of sectors.
Full claims training will be provided to applicants with suitable core skills. We do not expect applicants to have prior credit insurance experience. A background in business, law of quantity surveying would be an advantage for this role but not essential.
Key Responsibilities:

• Examining and assessing claims submitted including making settlement within agreed authority schedules and specified timescales.
• Setting up, reviewing, and paying claims using bespoke IT systems
• Recording and / or monitoring insolvency dates forming the claim event
• Assessing opportunities to mitigate any losses
• Following up with ongoing communication mitigation opportunities
• Analytically assessing claims including applying judgment to uncertified applications and final accounts
• Calculating reserves and inputting into claims system
• Confirming insolvency events, collecting loss information and recording it
• Liaison with Insolvency Practitioners and external stakeholders
• Identifying fraudulent claims
• Attending creditors meetings, assisting with proofs of debt and proxies, following up dividends
• Reporting (where appropriate) concerns to Risk / Underwriters for limit / cover reviews
• Informing management of potential large losses and recording same on department Trawl spreadsheet
• Handling general email and telephone queries
• Filing claims documentation in paperless filing system, keeping records up to date
• Liaison with underwriters
• Advising Policyholders on claims procedures and cover
• Other reasonable duties as instructed by the Claims Manager
• Ensuring a professional and fair approach is portrayed at all times
• Actively seeking better ways to do things
• Managing client and broker relationships as required

Skills and Experience Specification:
Essential:

• Educated to BTEC Level 3 or A Level standard as a minimum
• Strong written and verbal communication skills.
• Excellent numeric skills, ability to identify patterns in information
• Excellent customer service skills
• Word & Excel skills & working knowledge of other Microsoft applications
• Ability to assess complex matters and report succinctly
• Flexible, positive attitude & team player
• Willingness to network and form strong working relationships with colleagues, brokers and clients
• Commercial awareness
• Able to work on own initiative
• Attention to detail
• Willingness to learn

Desirable:

• Degree/BTEC/professional qualification in a business, legal or construction related subject
• Member of the Chartered Institute of Credit Management (full or part qualified)
• CII Member (full or part qualified)
• Credit control or similar experience
• Quantity Surveying experience or qualification
• Previous experience in insurance, construction, or a claims role

Key Benefits

• Hybrid working options
• Non-contributory pension
• Funded private healthcare
• 25 days holiday (plus bank holidays)
• Wellbeing allowance
• Free parking

What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
#LI-NW1

Skills Required