Job Description

BNP Paribas is the European Union's leading bank and a key player in international banking. We operate in 65 countries and employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key positions in its three main fields of activity: Commercial, Personal Banking & Services; Investment & Protection Services; and Corporate & Institutional Banking (CIB) for corporate and institutional clients.



Our Securities Services business, which forms part of CIB, is a leading global custodian providing specialist post-trade and asset servicing solutions to buy and sell-side market participants, corporates and issuers. Based in 35 locations around the world, our award-winning Securities Services teams have built one of the most extensive custody network in the industry, giving clients the connectivity and local knowledge they need to navigate change in a fast-changing world.

Company purpose

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.


Our employer promise is built around three pillars:


Being a great place to work
Committed to sustainability and having a positive impact
Being dedicated to the development of our people

Business area

Securities Services is a leading global custodian and securities services specialist that provides multi-asset post-trade and asset servicing solutions for buy and sell-side market participants, corporates and issuers.


The Banking Services and Operations (BSO) Department delivers services in three areas:


Local Custody, which provides Clearing, Settlement, Cash, Corporate Actions, Income, Tax services for UK and international clients. These are mainly Institutional Investors (Asset owners, Asset Managers...), Financial intermediaries (Broker Dealers, Global custodians...), and other BNP Paribas branches.
Global Custody, which provides the same range of services to Institutional investors and asset managers who open a Global Custody account in UK to hold assets in over 90 countries.
Broker Dealer Outsourcing, which provides Back-office outsourcing services of Settlement, Financial accounting and Transaction reporting for Mid-size Brokers.

Job purpose

The UK CREST Settlement Account Manager is responsible for the direct support and contact with clients and internal teams in relation to Local Custody UK CREST activity ensuring that queries and issues are responded to in a timely and appropriate fashion along with completing all aspects of the daily BAU as contained in the daily checklists.


They are responsible for daily BAU covering and resolving topics/tasks in relation to Settlements which may include the processing and follow up of the main processes which include pre & post settlement activities, clearing, relevant legal documentation, transaction and event-related accounting for securities deemed in scope.


Management of the client transactions by monitoring pending/failed instructions, detecting errors/discrepancies and providing accurate information to clients either via email or phone in accordance with agreements in place.


They provide direct support to clients including operational, market and processing knowledge. The Associate ensures that their clients' questions and issues are responded to in a timely and appropriate fashion.


They will also ensure that their client and non-client facing tasks are performed in an accurate and timely manner. They are to ensure the adherence to all processes and procedures.

Key responsibilities

Client Service Delivery and Controls


To ensure a high-quality client service is delivered to all clients
Ensure the service level they provide adheres to the Client Service Delivery agreements
Ensure adherence to core standard operating models
Build strong, professional relationships with clients and be an ambassador for BNP Paribas
Develop internal stakeholder relationships with the wider team as well as general business support
Support external relationships

Continuous Improvement & New Business


Proactive generation of ideas for improvements to systems and processes in support of client requirements and BNP Paribas Securities Service strategic objectives.
Involvement in the design and implementation of resilient processes and systems to support new/changes to business products including mandatory changes to market/governance and regulations
Innovate & continually challenge status quo within the governance and framework of our change program
Be a subject matter expert in your team, striving to expand on build on knowledge on a continuous basis

Risk Management


Ensure adherence to the risk and control framework, including team and departmental procedures
Accuracy - focusing on getting it right first time
Support business contingency plans as required
Ensure internal controls are correctly followed to mitigate operational risk
Support in ensuring that internal and external audit/compliance/risk requirements are met

Personal Development


Proactively manage own personal development through engagement with manager on development plan
Consider personal objectives in line with business objectives, driving forward personal development opportunities

Requirements

Essential


Product & operational knowledge
Strong risk management awareness
Accuracy and meticulous attention to detail
Involvement in change initiatives with ability to adapt to an ever-changing environment
Strong client service skills
Custody Experience
Familiarity with financial markets

Preferred


Innovation and continuous improvement - Use own initiative
Excellent organisation skills
Experience in manual input of data

And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank's strategy, commitment, work ethic, integrity and Code of Conduct).


A bit more about why you should join us


1. We're a great place to work


We aim for optimal work/life balance (depending on role, this includes hybrid working, flexible working and agile)


We are proud of our award-winning flexible benefits and health & wellbeing strategy. Our flexible benefits include:


Generous holiday allowance of at least 26 days (plus bank holidays) - with option to buy and sell holidays.
Valuable financial plans - a 12% non-contributory pension which has been moved to sustainable investments, life assurance, income protection and personal accident insurance.
Extensive wellbeing and mental health offering - one of the most advanced private medical schemes in the UK, dental cover, wellbeing app, Cognitive Behavioural Therapy support, subsidised gym memberships, bespoke health assessments including genetic testing, Private GP (including digital GP services to parents of employees), Employee Assistance Programme, menopause & fertility support (we are an accredited Menopause Friendly Employer), neurodiversity assessment and support.
Key onsite services and facilities in Scotland - include free monthly massage and yoga, mental health first aiders and seasonal flu vouchers.
Plus, emergency back-up care for dependants, green car leasing, season ticket loan, and a range of other benefits.Subject to relevant caps

2. As the eurozone's largest bank, we are committed to having a positive impact in the world.


For example, we are committed to Net Zero in all of our financing and investment portfolios by 2050. By 2030, 80% of our energy production financing will be low carbon.


But impact for us means more than climate. It means empowering our people every day. Everyone gets four volunteering days each year - in 2023, we achieved over 18,000 hours of volunteering across the UK and reaching over 4,500 young people.


3. We believe in our people


We support our people to develop skills to adapt to the ever-evolving world of work and to prepare for the jobs of today and tomorrow. We do this through a comprehensive training offering, talent programmes, mentoring, career days and inhouse career tools.


We are proud of the number of our people who progress and secure new roles internally. In fact, in 2023, nearly half of our positions in UK CIB were filled internally.


Investing in our people also means we have a collaborative and inclusive culture:


Direct feedback from our people shows that our internal culture sets us apart from our industry peers.
Each year, nearly 30,000 employees globally are involved in professional networks that play an active role in promoting Diversity and Inclusion within the Group. These include our:

Pride Network, Ability Network (which supports disabled employees), MixCity (gender equality network), Women in Global Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion in Technology, Early Careers Network, Multicultural Network and Parents & Carers Network.

Equal opportunities

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other legally protected status.

Adjustments

We don't want anyone to be disadvantaged in our recruitment processes, so if you have a disability or health condition which may mean that you'd benefit from some adjustments or additional support, please let us know as early in the process as possible.


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