Job Description

Are you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build a great culture?




iiPay is an award winning, high growth, innovative company based in US, Mexico, Europe, and Singapore recognized for delivering an outstanding customer experience and service levels. Our payroll managed service is underpinned by our market-leading global payroll management system delivering a unique client experience and value-added services.



iiPay has a unique opportunity for a highly experienced and motivated UK Payroll Associate who wants to working closely with a variety of clients to professionally deliver a quality UK payroll service to help drive to our goal of 'Paying the Planet'.





All our roles can be performed remotely with occasional visits to the office as requested by your manager. Where we have office locations, our team members are welcome to work remotely, on a hybrid basis or fully office based as they wish.



Role Overview




Our highly motivated and engaged team members are at the heart of our success! This role requires owning and delivering the UK payrolls for a range of international clients. Working closely with a variety of clients to professionally deliver a quality UK payroll service.

Key objectives of the role

The successful candidate requires minimum 2 years of UK Payroll experience and the ability to demonstrate a proven track record in the following areas:

Payroll delivery and service level management

Delivering accurate and compliant UK payroll processing for a group of assigned clients and payrolls, co-ordinating the client's requirements and managing the process.

Scheduling and time management

Managing and delivering client payrolls against the agreed schedule - communicating directly with clients to meet or exceed the client deadlines and expectations. Escalating issues within the client and iiPay teams to meet and exceed agreed service level agreement.

Operational excellence

Individually and as a team member strive to improve the systems, processes and payroll delivery environment to maximise the efficiency and accuracy of our client contracts. iiPay team members must be focused on maintaining a high customer satisfaction rating.

Communication

Managing and maintaining clear and informative communications to clients, implementation team and client account managers.

Country legislation knowledge

Take responsibility for being the primary operations contact point for the UK, developing and maintaining detailed knowledge of the statutory processes and legislative deadlines.



Working closely with the implementations team to take-on new payrolls and clients.

Project delivery

Owning or contributing to specific company projects such as improving and/or changing systems, processes or functions within the business.

Escalation and problem resolution

Owning, managing and resolving client escalations, seeking help and advice where needed. Working with the payroll provider management team to enhance and develop the processes and outcomes for our partner network.

What are we looking for in you?

Has worked in a multi-client payroll environment, managing a diverse range of payrolls and client relationships.

Proven track record of delivering UK payrolls whilst adhering to strict service level agreements. Competent with all UK complexities, including different terms and conditions and treatment of elements.

Experience of different pension schemes, salary sacrifice schemes and auto enrolment.

To be fully compliant with all UK legislation, statutory monthly and yearly requirements

Is experienced in working with international clients both small and large (FTSE & Fortune 500) and has the ability to communicate clearly and gain trust with your client contacts.

Is a highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.

Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.

Is a highly motivated and driven professional, with excellent communication skills and a track record of delivering high levels of customer satisfaction.

Extremely organised and takes pride in standards of work.

Experience of working within a regulated (ISAE 3402 / SSAE 16) service delivery environment.

Can demonstrate the ability to interact effectively with iiPay's clients and be assertive

Has intermediate to high Excel skills and is capable of effectively and efficiently manipulating data within an Excel workbook.

What we can offer you?

Here at iiPay, we believe that a choice of working location enables our team members to maximise effectiveness and productivity. You decide whether you work from your own home or the local office where available.





iiPay is an equal opportunity employer that does not tolerate discrimination on any basis. We actively encourage applications from diverse backgrounds, perspectives, and skills. We are committed to providing an environment of inclusiveness and respect where everyone can excel.