Are you seeking an opportunity which provides you the chance to deliver an outstanding service to our customers, communities and protects the local environment?
We have an exciting opportunity to join our Water Networks team as Crew Lead/Ganger - Water Mains Operative within our Tyne & Wear operating region in the Northeast of England.
This role will see you work with your colleagues to carry out repair and maintenance tasks on our underground network of water mains, services, and assets for our customers. This means you'll be directly contributing to our vision of supplying a clean, clear, and reliable supply of drinking water to customers communities.
As the Crew Lead, health and safety of your crew is at the forefront of everything you do. Daily, you will be responsible for providing the training and development of your crew member to ensure you're a high performing team. This means you will lead by example, demonstrating our company values through your behaviours.
We're looking for you to demonstrate flexibility, including active participation in a standby rota and additional initiatives to achieve better performance.
Internally this role is known as Lead Customer Distribution Operative.
About you
If you are passionate and enthusiastic about delivering an unrivalled customer service, we want to hear from you.
You'll have proven experience in an operational environment. This includes carrying out excavations, repairs, and installations to a high standard which may be within a utilities environment.
You'll be experienced operating and directing a range of plant and equipment associated, whilst working to remain compliant with Permit conditions. In addition, you'll have hands on knowledge of mains isolations, environmental mitigation procedures, and the requirements of the Disinfection Code of Practice.
You'll demonstrate clear problem-solving abilities, and you'll be keen to take the initiative to organise your time, materials, and resources to work effectively. You will be able to coach and challenge positively whilst respecting 2-way feedback.
You will be competent using technology as you will have a smart phone to record accurate information.
The successful candidate will demonstrate a willingness to learn and develop. We understand the importance of professional development which means we offer opportunities for training and growth within the organisation. This means you will be results driven, inclusive, and ethical in equal measure.
You will work outdoors 24/7, which means you'll enjoy working outdoors in all weathers on practical tasks.
This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you'll be required to undergo a drug and alcohol test.
Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.
A full valid UK class B driving licence is essential for this role.
Please note this role will require a DBS to be completed prior to employment
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
We take responsibility for achieving excellent business results.
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
We aim to exceed the expectations of our internal and external customers.
Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
Colleague benefits
We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Discounts & cashback offers
Qualification loan
Documents
Business Plan 2025-30 - Essex & Suffolk Water - Download
Business Plan 2025-30 - Main Report - Download
Business Plan 2025-30 - Northumbrian Water - Download
Restore and Regenerate - Our Environment Strategy to 2050 - Download
Lead Customer Distribution Operative - JD.docx - Download
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