Criminal Injuries Manager

Halifax, ENG, GB, United Kingdom

Job Description

About Us



Progress Law is a reputable and fast-growing law firm specialising in supporting victims of violent crime through Criminal Injuries Compensation Authority (CICA) claims. We are dedicated to delivering justice, empathy, and high-quality legal support to our clients. As our team expands, we are looking for a committed and experienced legal professional to lead our Criminal Injuries department.

Role Overview



We are seeking an experienced Criminal Injuries Manager with a strong background in handling CICA claims to lead our team. You will be responsible for overseeing a department of file handlers and assistants, ensuring the highest standards of casework, compliance, and client care. This is a leadership role, ideal for someone who thrives in a collaborative, mission-driven environment and is ready to drive performance, mentoring, and quality assurance across the team.

Key Responsibilities



Lead and supervise a team of paralegals and file handlers dealing with CICA claims Manage a limited caseload of complex or high-value claims Monitor team performance and ensure adherence to regulatory and internal quality standards Provide legal guidance on complex or disputed matters and escalate where necessary Conduct regular 1:1s, team meetings, and formal appraisals Deliver training and mentoring to support professional development Ensure timely file progression, accuracy of records, and effective use of case management systems Stay current with legal developments, CICA procedural changes, and best practices Contribute to strategic planning and continuous improvement of departmental processes

Person Specification



Essential

Proven experience handling CICA claims Strong knowledge of the Criminal Injuries Compensation Scheme Prior leadership, supervision, or team management experience in a legal setting Excellent written and verbal communication skills High levels of organisation and attention to detail Ability to work independently while fostering a positive and productive team environment Confident using digital case management systems and Microsoft Office

Desirable

Experience implementing process improvements or compliance initiatives Coaching or training background
Benefits

Competitive salary: 30,000 - 35,000 depending on experience Performance-related bonus scheme Paid annual leave Flexi-time and flexible working options Company pension Free food every Friday Casual dress on Friday Free on-site parking Professional development and training opportunities Supportive, values-driven work culture
Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Discounted or free food Flexitime On-site parking
Schedule:

Monday to Friday No weekends
Experience:

Management: 1 year (preferred) CICA Claims: 1 year (required)
Work Location: In person

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Job Detail

  • Job Id
    JD3503609
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Halifax, ENG, GB, United Kingdom
  • Education
    Not mentioned