Job Description

Job Introduction

We are delighted to announce an exciting opportunity to join our

Crisis Cafe team

, a vital service dedicated to supporting individuals experiencing mental health challenges. Our mission is to provide a safe, welcoming, and non-judgmental space where people can access immediate emotional support and practical guidance outside of traditional clinical settings.



The Crisis Cafe offers a calm environment for those in distress, helping to reduce the need for emergency interventions. Our approach focuses on

early intervention, empowerment, and recovery

, ensuring that every visitor feels heard, respected, and supported.

Role Responsibility

You will be responsible for developing and delivering the community aspect of the service. This will be achieved by establishing and managing a range of community based outreach settings, the aim of which is to provide person-centred emotional support and signposting to individuals who are experiencing a mental health crisis.



An integral aspect of the role is to develop and maintain effective partnerships with a range of other agencies across the county and organisation in order to promote and maintain a cohesive approach to crisis management.



You will be required to design, deliver and review a range of crisis interventions, including a group work across the outreach provision.



You will have line management responsibility for a team of 2-4 Recovery Workers.

The Ideal Candidate

You need to have a good understanding of the challenges experienced by people with mental health difficulties and associated complex needs.



We are looking for candidates with experience of supervising a team and of working towards achieving individual and team objectives.



Ability to work in a recovery orientated, person centred and non-judgemental manner is essential.



You need to have a proven track record in managing incidents of verbal and physical aggression.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.



We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package.



You will get 31 days' paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.



Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits


Turning Point

Attached documents

Crisis Cafe Team Lead (1) (1).pdf Apply