Job Description

Monday to Friday 37.5 hpw, Based On Site

Salary: 23,875 - 25,000 p.a.

About The Role:

Main duties and responsibilities:

As a CRM Administrator, you will be responsible for the administration, configuration, and ongoing support of the Hospice's CRM system.

You will work closely with Fundraising, Trading and Finance teams to ensure that the CRM tool meets the Hospice's needs and supports customer/donor engagement strategies.

System Configuration and Maintenance:

Configure and maintain the CRM system (Donorflex / Donorfy) Ensure system settings, data structures, and user permissions are optimised Perform regular updates, system patches, and troubleshoot issues related to CRM functionality

User Support and Training:

Provide support to users across departments regarding CRM usage and functionality Conduct training sessions for new users and provide ongoing training for existing users Assist in creating user documentation and guidelines for CRM usage

Data Management:

Oversee data quality and integrity within the CRM system, ensuring data is accurate, clean, and properly categorised Assist the CRM Manager with processes to monitor data import, export, and integration with other systems Regularly audit the CRM database alongside CRM Manager to remove duplicates, correct errors, and maintain high-quality data

Reporting and Analytics:

Alongside the CRM Manager, create, manage, and optimise reports and dashboards to track key performance indicators (KPIs) for sales, marketing, and customer service teams. Provide analysis and insights on customer data to inform business decisions and strategies

Collaboration with Teams:

Work closely with Fundraising, Trading & Finance teams to align CRM functionality with Hospice requirements Support the development and execution of marketing campaigns, ensuring integration with CRM systems for accurate tracking and reporting.

System Integrations:

Support the CRM Manager to ensure smooth integration of the CRM system with other software platforms

Security and Compliance:

Assist the CRM Manager to ensure that the CRM system complies with data protection laws and company security protocols (e.g., GDPR in the UK). Monitor and enforce proper security practices to protect customer data

Qualifications, Skills, Experience, Knowledge & Approach

A degree in IT, Business Administration, Marketing, or a related field is desirable but not essential

Relevant CRM administration Strong problem-solving and troubleshooting skills. Ability to manage multiple priorities and work independently. Strong organisational and time-management skills. Attention to detail and a commitment to maintaining high-quality data. Experience working with stripe Experience working with Donor Flex/ Donorfy is desirable Experience carrying out data imports

Key Accountabilities, Responsibilities & Tasks

Communication

Strong communication skills

Excellent relationship building skills

Internal & External Contacts

CRM Manager & fellow CRM Administrator

Fundraising, Trading & Finance Teams

CRM database support organisations

Decision Making

Analytical thinker - ability to analyse data

Strong problem solver

Mental and Physical Consideration. Working Conditions & Environment

Commitment to the aims and ethos of the Hospice

Continually strive to improve the business

Development of others to succeed

Keen to develop self within role

Ability to work alone with guidance and support from manager

Frequent interruptions with unpredictable workload

Health & Safety

Understand and comply with all Health and Safety, Fire and Infection Control regulations

Complete all mandatory training and ensure compliance of direct reports and contractors

Safeguarding

Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis

What We Offer:

27 days annual leave (plus bank holidays), rising with service? Company pension scheme with 7% employer contribution or ability to transfer an existing NHS pension (subject to conditions)? Wide range of free training courses, plus personal development opportunities? Free onsite parking? On-site home cooked food served at a reasonable rate in our bistro?? You'll have freedom to make decisions within the boundaries of the and charity policy and procedure? Don't forget a stunning setting, plus #team comradery, support and bags of positivity!

Contact:

For an informal discussion please contact Tracy Petzing, Head of HR on 01442 869550

Please include a covering letter with your CV detailing what interests you in this role and how you meet the criteria.

Closing date for applications: 26th June 2025

Please note;

applicant shortlisting will take place as and when suitable individuals apply. As such, we would strongly encourage early applications. We reserve the right to close this vacancy early should a suitable candidate be appointed. Interview arrangements will be communicated via email, so please check your email regularly.

If you do not hear from us within 2 weeks of the closing date, unfortunately your application has been unsuccessful.

Previous Applicants Need Not apply

Job Types: Full-time, Permanent

Pay: 23,875.00-25,000.00 per year

Benefits:

Bereavement leave Canteen Company pension Discounted or free food Employee discount Enhanced maternity leave Free parking Life insurance On-site parking Sick pay
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 06/08/2025