Job Description

Dynamics 365 CRM Product Manager

Office Location: Hemel Hempstead - Hybrid Working

Salary: 70,000

We are seeking a capable and business-savvy

Dynamics 365 CRM Product Manager

to lead the strategy, design, and evolution of our CRM platform. This is a hybrid role that blends traditional product ownership responsibilities with deep platform expertise--including hands-on configuration, role management, plugin oversight, and solution optimisation across the Dynamics 365 environment.

You will act as the central point of contact for CRM functionality, ensuring alignment with business processes and championing continuous improvement through well-informed design and feature decisions.

Key Responsibilities:

Product Ownership

Serve as the primary owner of the Dynamics 365 CRM product roadmap, prioritising features and enhancements in line with business goals. Work closely with stakeholders across departments to understand process needs, pain points, and emerging requirements. Provide clear guidance and analysis on the impact of change requests, new feature development, and system enhancements.
System Administration & Configuration

Manage CRM user roles, access permissions, and security models to maintain appropriate access controls. Design and implement front-end changes within Dynamics 365 using no-code/low-code tools (e.g. form customisation, views, dashboards). Oversee solution deployments across environments (e.g. Dev ? Test ? UAT ? Production), ensuring version control and system stability. Customise and optimise search functionality, including Dataverse global search within model-driven apps.
Automation & Integration

Create and manage workflows and business process flows to support automation and operational efficiency. Integrate custom plugins and connectors into the CRM platform, working with developers where necessary. Contribute to the design of APIs and data exchange integrations between CRM and external business systems.
Change Control & System Integrity

Own the change assessment process, evaluating the system-wide impact of requested changes and ensuring new functionality fits within existing frameworks. Maintain CRM documentation, including data models, role-based access diagrams, and process flow maps. Act as a subject matter expert (SME) for Dynamics 365, supporting decision-making around CRM strategy and governance.

Essential Skills & Experience

Strong experience as a

Product Owner, Business Analyst, or CRM Administrator

in Dynamics 365 environments. Hands-on configuration of Dynamics 365 CE / Model-Driven Apps (forms, views, dashboards, business rules, BPFs). Experience with managing user access, security roles, teams, and field-level security. Familiarity with

Dataverse search customisation

, including modifying search behaviour and result display. Proven ability to

integrate and manage custom plugins

within Dynamics 365. Knowledge of solution deployment pipelines and environment management across D365. Understanding of CRM development lifecycle, testing approaches, and change management processes. Ability to project manage transformation roadmaps and prioritise changes in line with stakeholder needs and product direction. Strong communication and stakeholder engagement skills.

Desirable Experience

Working knowledge of Power Platform tools (Power Automate, Canvas Apps). Familiarity with Azure DevOps and solution lifecycle management. Experience working in agile or iterative delivery environments.

Personal Attributes

Proactive and detail-oriented with strong organisational skills. Comfortable acting as a bridge between business and technical teams. Ability to anticipate downstream impact of CRM changes and guide others accordingly. Problem-solver with a continuous improvement mindset. Strong communicator, capable of managing both stakeholders and developers.

Benefits

Hybrid working model Exposure to enterprise-wide CRM transformation initiatives Opportunity to shape the Microsoft platform strategy across multiple business units Competitive salary and benefits package 21 days holiday - increasing to 22 days after 3 years and to 25 days after 5 years Extra day off for your birthday Purchase holiday scheme Employee Assistance Programme Free onsite parking Enhanced Company sick pay Discounted retail vouchers Reduced gym membership Annual salary review SCG mobile benefit Employee referral bonus Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Job Type: Full-time

Pay: 70,000.00 per year

Benefits:

Additional leave Canteen Company pension Free parking On-site parking Referral programme
Schedule:

Monday to Friday
Application question(s):

Do you drive?
Work Location: Hybrid remote in Hemel Hempstead HP2 4YL

Reference ID: SCG Connected