Job Description

Mission:

We're on a mission to make Raycon the most loved electronics brand in the world where every product feels joyful, effortless, and personal. We're hiring a CRM Associate to power up how we connect with millions of customers across email, SMS, and post-purchase experiences. You'll help shape the lifecycle journey, unlock new insights, and elevate our customer retention game.

Growth:

Profitable with 4M+ customers and expanding across global markets through sharp performance and loyal audiences.

Location:

London. In-office environment with high mentorship and exposure.

Compensation:

Competitive base salary with progression opportunities based on performance.

Team:

Reports to our CRM Manager. Works closely with Marketing, Creative, E-commerce, and Customer Experience.

Why Now:

Raycon is entering its next growth chapter--moving from a high-velocity DTC brand to a globally recognized lifestyle electronics company. With scale comes the need for sharper CRM strategies and stronger customer connections. This is a hands-on role for someone who wants to build, test, learn, and grow quickly.

You'd Be a Fit If You:

Are a recent graduate with 0-2 years of experience in marketing, CRM, or e-commerce Hold a degree in marketing, communications, business, or a related field Love data but think creatively. Left brain meets right brain Have experience or familiarity with tools like Klaviyo, Attentive, and Shopify Know how to pull insights from customer behavior to improve engagement Are curious, self-driven, and have high attention to detail Communicate clearly and work well cross-functionally
Are scrappy, energetic, and excited to take ownership

Key Responsibilities:

Lifecycle Marketing: Manage lifecycle segments and implement tactics across email, SMS, and post-purchase touchpoints to drive retention and lifetime value Calendar Execution: Own the CRM calendar--code, test, and deploy weekly email/SMS campaigns in collaboration with creative and merchandising Trigger Optimization: Maintain and optimize automated flows and transactional messages in partnership with the e-commerce team Acquisition Support: Drive list growth through smart, data-driven capture tactics across site and landing pages Performance Tracking: Monitor KPIs like open rate, CTR, CVR, and CLTV, and translate findings into actionable insights CX Alignment: Ensure seamless customer experiences by aligning CRM with site experience and customer service goals Cross-Team Projects: Assist with marketing operations and CRO initiatives that impact CRM performance

What Success Looks Like:

Increased customer retention and repeat purchase rate Improved campaign performance across key metrics CRM systems are efficient, automated, and constantly optimized Calendar execution is reliable, fast, and brand-aligned You've contributed to creative and strategic wins across lifecycle

Why Work at Raycon:

Impact:

Your work directly influences how millions engage with the Raycon brand

Ownership:

You'll own core channels and see the results of your ideas

Growth:

We're invested in your learning and career trajectory

Team:

Grounded, ambitious, and kind coworkers who GSD

Company Values:

Customer First

Think Big

Raise the Bar Every Day

GSD: Get Sh

t Done

Perks and Benefits:

50% team discount on Raycon products $1,500 annual L&D stipend + $200 for cultural events Team events, March Madness bracket, and more

What to Expect in the Process:

Initial Call: Intro chat with our talent team Case Study: A short exercise to see how you think Leadership Chat: Meet a marketing leader for alignment Final On-site Round: Meet the team, collaborate live, and wrap



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