Job Description

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General information

Ref #

9372

Location

Edinburgh

Department

BAR - CRM

Business Area

CRM

Working time

Full-Time

Date Published

15-08-2025


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Serving our customers, communities, and planet a little better every day.

Salary -

is from 33,680 to 42,100 + annual bonus & benefits

Location

-Edinburgh, 12 Month FTC

Office Attendance

- Our roles are hybrid; however, you should be able to travel to our Edinburgh office 2 days per week for this position.

Closing Date

- Applications close 22nd August at 5pm

A chance to thrive

We're looking for a CRM Executive to our CRM team at Tesco Bank, part of Barclays Bank UK Plc.


You'll be a part of our CRM Operations and Regulatory and Servicing teams that drives CRM channel and comms strategy. You'll work on end to end campaigns, working with teams from briefing stage, through content build and final deployment, and you'll champion our customers through a customer focused design approach.


Now we're more established as part of Barclays UK following the acquisition of Tesco Bank in November 2024, there's never been a more exciting time to join. We've reset our strategic direction for CRM and we remain laser focused on driving capability advancements, customer value and positive outcomes for our customer base.


You'll report to our CRM Operations Lead and work very closely with a Regulatory and Servicing Comms Manager where you'll bring digital-first thinking and a continuous improvement mindset into the fold.. You'll also work alongside the wider CRM team, Comms, Techology, Analytics, the Value Streams and Optimove to get things done.

What you'll be doing

Campaign Support

: Contribute to the development of customer communications campaigns that align with business priorities and promote positive outcomes for our customers.

Creative Collaboration

: Work closely with internal teams and external partners to help design and produce engaging customer communications and championing continuous improvement.

Planning and Coordination

: Build and manage detailed plans to ensure timely and effective delivery of campaigns.

Customer communications

: Lead the creation and execution of both scheduled and one-off customer communications, offering expertise in communication strategy and delivery.

Channel Awareness

: Develop a good understanding of communication channels, in particular email and SMS to help ensure we are working on a customer focussed design and journey.

Regulatory Awareness

: Develop a good understanding of relevant policies, procedures, and regulatory guidelines to help ensure all communications meet compliance standards in content and design and reduce risk.

We need you to have

Experience in development and planning of customer communication campaigns. Great communication skills.

And if you have any of these, even better

Knowledge of Banking communication regulatory guidelines. Email build experience and knowledge of html coding. Experience with Optimove, our CRM tool or another similar CRM tool. Experience with Workfront, our asset management tool.


We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us.

What's in it for you

Prepare for your retirement with our colleague pension scheme. Private Medical Insurance (WL2+) and virtual GP Service 365 days a year. Performance related annual bonus. Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more. Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we'll give you a second card to share with someone else. Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave. A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.

Everyone's welcome

We want all our colleagues to always feel welcome and be themselves at Tesco Bank, part of Barclays Bank UK Plc. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.



#LI-KS1




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How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.


Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more.


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Why Tesco Bank?

Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.


It means we put your wellbeing first and give you bags of support, training and development, so you can build the career that's right for you. It's about looking after each other with the same care that we give to our customers.


We've created an environment where everyone feels included, accepted and welcome. Which means you can bring your whole self to work every day and totally thrive at the same time.


Lovely.


Say hello to life in Tesco Bank.