Job Description

CRM Manager

33,902

37.5 hours - full time

Are you a data-driven problem solver looking to make a meaningful mark?

At St Catherine's Hospice, we've recently launched a refreshed brand to mark our 40th anniversary --and we're looking for a CRM Manager who's excited to help bring it to life through targeted and meaningful supporter communications.

As CRM Manager, you'll play a key role in developing how we connect with our community--using insight, automation, and personalisation to strengthen relationships and grow support. This is a great opportunity to take ownership of your, contribute ideas, and help shape a data-led, supporter-focused approach as part of a passionate and collaborative team.

If you're a data-driven communicator who wants to do purposeful work that makes a real difference--we'd love to hear from you.

About the Role

As CRM Manager, you will:

Develop and implement a CRM strategy

that enhances supporter engagement, stewardship, and lifetime value.

Lead data-driven communications

and marketing automation to boost relevance and timely engagement.

Manage and optimise the CRM system

to support segmentation, reporting, and evolving organisational needs.

Collaborate across teams

(Fundraising, Retail, Catering, Education, etc.) to align CRM activity with wider goals.

Analyse data

to inform strategy and champion data quality, integrity, and insight-led decision making.

Stay informed on CRM best practices

and recommend system improvements to support a single customer view.

What We're Looking For

Experience

: Proven success managing CRM systems and marketing automation tools to create communications that stand out - with a strong grasp of supporter journeys, segmentation, and personalisation.

Data-Driven Approach

: Skilled at using data insights to improve communication performance, trigger automation, and deliver more relevant, timely content.

Technical Knowledge

: Confident working with CRM and email platforms (e.g. Salesforce, HubSpot, Mailchimp), with an understanding of GDPR and data protection in a marketing context.

Project & People Skills

: Excellent communicator and collaborator, able to manage projects, engage stakeholders, and work across teams to deliver shared goals.

Values-Driven

: Emotionally intelligent and compassionate, with a flexible, proactive approach and a genuine commitment to our hospice's values and mission.

Why join Us?

There's never been a more exciting time to join

St Catherine's Hospice

. Since 1985, we've provided expert, compassionate care to those who need it the most --and now we're looking ahead to the future with a bold new brand and renewed ambition.

By joining our team, you'll play a meaningful role in shaping that future. You'll join a supportive, purpose-driven team with opportunities to grow professionally while making a tangible impact on our community.

What We Offer

Competitive salary 36 days annual leave (inclusive of bank holidays) and an additional day off on your birthday or nearest working day Access to an employee assistance programme with a wealth of wellbeing resources Competitive pension scheme Life insurance Hybrid working opportunities On-site free parking A chance to use your skills for a cause that makes a difference every day Opportunity to work on meaningful, high-impact projects A supportive environment that values innovation and creativity

Apply Today

Ready to make a real difference? Submit a CV and covering letter by

21st July 2025 at 5.00 pm (we may close the advert earlier if we receive sufficient applications.

Interviews will take place on 7th August 2025

If you have not heard within 2 weeks of the closing date then on this occasion your application has not been successful but we thank you for your interest in working at St Catherine's Hospice.

This position is subject to a DBS check. All candidates must be able to demonstrate they are eligible to work in the UK.

Job Types: Full-time, Permanent

Pay: 33,902.00 per year

Benefits:

Company pension Employee discount Free parking Life insurance Sick pay
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 21/07/2025