Job Description

We are looking for a talented and driven CRM Marketing Executive to join our dynamic marketing team. This exciting opportunity can be based at either Doncaster Racecourse or Lingfield Racecourse.

About us...

Arena Racing Company does so much more than lead the UK's largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!


Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it's our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.

What is ARC?

We embrace diversity


We develop our people


We care for our visitors


We think about our impact


We are proud of our sport

Work Perks of being a CRM Marketing Executive...

Annual passes to attend any of our 21 venues Discounted food & ARC days out Cycle to work scheme Holiday allowance increasing with length of service up to 28 days Company life assurance scheme Discretionary group annual bonus schemes to reward your hard work Support with study through our study assistance schemes

And so much more...

About the role:

We're looking for a motivated and detail-oriented CRM Marketing Executive to support our customer marketing efforts. In this role, you'll help manage and deliver email campaigns, maintain customer data and support wider CRM activities to improve customer engagement and retention across our racecourses.

Responsibilities

Assist in the creation and sending of email campaigns, ensuring content is accurate and on brand Help build and manage customer lists and segments based on behaviour, preferences, and demographics Support the setup of automated email journeys (e.g. welcome emails, post-event follow-ups, re-engagement emails) Monitor and report on key email metrics such as open rates, click-through rates, and unsubscribes Assist with A/B testing of email subject lines, content and layouts to improve performance Work with the wider marketing team to make sure emails are aligned with campaign goals and timelines Help keep the CRM database up to date and ensure customer data is accurate and clean Learn and follow best practices around data protection and GDPR compliance Stay up to date with CRM and email marketing trends and tools

The person we are looking for as a CRM Marketing Executive has.....

Some experience in a marketing or CRM-related role (internships or placements welcome) Basic understanding of email marketing and customer communications Familiarity with email platforms (e.g, Dotdigital, Braze, Salesforce or similar) is a plus Comfortable working with Excel Strong attention to detail and good organisational skills Willingness to learn and develop CRM and data skills Good written and verbal communication skills Team player with a positive and proactive attitude

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.


At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.


We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.





CLOSING DATE


09-09-2025


OVERVIEW


ROLE

Marketing Hub
SALARY

26,500
TYPE

Permanent - Full Time
CLOSING DATE

09-09-2025
LOCATION

Racecourse Road

Lingfield

Surrey

RH7 6PQ