Crowne Plaza Conference & Event Co Ordinator

Belfast - Co Down, United Kingdom

Job Description

Crowne Plaza - Conference & Event Co-ordinator
About Us
Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafe Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
You will focus on and be responsible for events and assist in other areas within the sales department to ensure that anticipate the guests' needs whilst building sales. You will be an enthusiastic person with a passion for sales and events. You will have strong attention to detail to ensure the best client experience. You will enjoy working with a team and contributing positively to it, but can also work on your own initiative.
Hours
40 hours
What we offer:
Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape - Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Discount at Puregym
Communication and advice on Health and Wellbeing
Andras Academy - Training and Development Programmes and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
About the role
Your day to day
Achieve individual and departmental targets and objectives
Be knowledgeable of the facilities and services offered by the Crowne Plaza and to act as an ambassador at all times in terms of appearance, behaviour and professionalism.
Meet account & financial targets.
Ensure that all enquiries are accurately entered into company systems in line with set standards and that company policy on credit checking and payment procedures is adhered to.
Deal with event and wedding enquiries for the Crowne Plaza Conference and Banqueting Rooms and the reservation enquiries within the required response times, provide accurate & personalised response to meetings and events enquiries.
Prepare quotations, contracts and function sheets ensuring they are completed to the required standard and signed by the relevant parties.
Negotiate pricing to achieve maximum revenue figures and to be aware of business patterns.
Attend regular Sales meetings and be able to communicate a snapshot of active enquiries and their status.
Effectively liaise with Conference & Banqueting team and Reception for the meeting set-ups by ensuring that communication is optimum as to avoid any operational issues.
Receive and convert incoming enquiries to achieve targets and maximise revenue.
Participate in hotel promotional activities.
Ensure the complete administration and execution of all planned events.
Build strong relationships with customers to fully understand their needs.
Focus on a consistently executed up-selling approach & seek opportunities to increase sales and conversions within the Team.
Actively participate in any training and personnel exercises designed to improve standards and performance levels
Perform other duties as assigned by the Director of Sales
Assist in operations / Events when required
Participate in all training as requested
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all Crowne Plaza hotels.
Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
About the company
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.
Required Criteria

  • Experience within a sales or events role
  • 5 GCSEs including English and Maths at grade C or above or equivalent qualification
  • Excellent communication and listening skills
  • Customer service skills
  • High level of IT proficiency
Desired Criteria
  • Experience within the hospitality industry
  • Proven experience within events co-ordinator role
Skills you'll need

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Job Detail

  • Job Id
    JD3296693
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    £27999 per year
  • Employment Status
    Permanent
  • Job Location
    Belfast - Co Down, United Kingdom
  • Education
    Not mentioned