Job Description

Team Manager - OneFamily Admin

Location:

Brighton

Ready to lead, inspire, and make an impact?

Join OneFamily as a

Team Manager

and take charge of a dynamic team delivering exceptional customer service across our product range. This is your opportunity to shape customer experiences, drive innovation, and play a key role in implementing our company strategy.

What you'll do:

Lead and develop a high-performing team, ensuring top-quality service and compliance. Drive continuous improvement through coaching, mentoring, and process innovation. Collaborate across the business to achieve strategic goals and deliver outstanding results. Manage risk, reduce breaches, and champion fair treatment for all customers.

What we're looking for:

Proven experience in Financial Services and customer service operations at managerial level. Strong leadership skills with the ability to inspire and empower teams. Excellent communication and problem-solving abilities. Knowledge of contact centre technologies and regulatory requirements. A proactive, flexible mindset with a passion for change and improvement.

Why OneFamily?

We're committed to doing what's right, championing our customers, and working better together. If you're dynamic, enthusiastic, and ready to make a difference, we'd love to hear from you.

Apply today and help us shape the future of customer service!

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.


We believe that finance isn't just personal. Every decision you make affects the people you care about most. That's why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls 'Uncle' - whatever family means to you.

HR:

hrhelpdesk@onefamily.com

Head Office Phone:

0800 373010

Head Office:

16-17 West St, Brighton BN1 2RL