Job Description

Company Overview

Wonder World Group is a dynamic leader in the leisure industry, operating three unique brands: AirThrill, WonderWorld, and Electric Thrill. Our commitment to quality, safety, and customer satisfaction drives us to create unforgettable experiences for guests of all ages.

Summary

As a Customer Service Representative at Wonder World Group, you will play a vital role in ensuring our guests have memorable experiences. Located in Great Britain, you will be the first point of contact for our customers, assisting them with inquiries and providing exceptional service across our diverse attractions.

Responsibilities

Respond to customer inquiries via phone and email with professionalism and courtesy. Provide detailed information about our attractions and services to enhance guest experiences. Assist customers with bookings, upselling additional services when appropriate. Maintain accurate records of customer interactions and transactions. Analyze customer feedback to identify areas for improvement in service delivery. Collaborate with team members to ensure seamless operations across all brands.

Requirements

Proven experience in customer service or a related field is preferred. Excellent communication skills in English; additional languages such as Spanish are a plus. Strong phone etiquette and ability to handle inquiries effectively. Basic data entry skills with attention to detail. Ability to analyze customer needs and provide tailored solutions.
If you are passionate about delivering exceptional customer experiences and want to be part of an exciting team at Wonder World Group, we invite you to apply today!

Job Types: Full-time, Part-time

Pay: 10.00-12.21 per hour

Expected hours: No less than 16 per week

Benefits:

Discounted or free food Employee discount On-site parking
Schedule:

8 hour shift Holidays Monday to Friday Weekend availability
Work Location: In person