Job Description

:
On behalf of our Client, the Northern Ireland Housing Executive, MPA Ballymena welcomes suitable applications for the role of Customer Service Advisor.
Key Responsibilities

• Support CSU Management to deliver excellent customer service via the telephone and/or at the public counteracting as a customer advocate across a comprehensive range of housing services.
• Accurately diagnose and record repairs for the organisation's tenants and work in partnership with others to resolve issues.
• Responding in a timely and professional manner to customer contact using a range of communication methods.
• Recording repairs for customers from various means of contact e.g., phone, counter, and web reporting.
• Communicating with customers to understand their query and accurately.
• Using a wide range of computer packages to record, manage and retrieve information for example IT systems to accurately record repairs.
• Take an active and positive role within the team, working together to meet business objectives.
• Monitoring and escalating maintenance performance issues to CSU supervisor and CSU manager where appropriate.
• Recording Grounds Maintenance repairs & booking appointments for Grounds Maintenance inspections.

Qualifications/Experience

• Have five GCSEs (Level 2), or equivalent qualification, plus at least two years of relevant customer service or general administrative experience.

OR

• Can demonstrate three years of experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported workplace or on-the-job training.

Applicants must demonstrate

• Ability to actively listening.
• Attention to detail and organisational skills.
• Knowledge of a service or product.
• Ability to work as part of a team Customer focus and empathy.
• Conflict resolution skills.

Additional Information:

• A Basic Access NI Check is Required at a cost of 16.

Hours and Pay

• Monday-Sunday
• Shift working hours - 08.45-20.00, 08.45-22.00, 08.45- 23.00
• Week 1 -Mon, Tues. Wed and Sun. Week 2- Thurs, Fri and Sat.
• 13.26
• Overtime available and double time bank holidays
• Weekly Pay
• Holiday Fund

Skills Required