Job Description

About us

ASH Group Ltd are a family owned business in Wrexham. We are professional, agile and innovative.

Our work environment includes:

Modern air conditioned office setting Easily commutable from surrounding areas Dress down Friday Office hours of work - no weekends Growth opportunities

Customer Account Advisor

The ASH Group is a family run business and a leading provider of waste management and resource solutions with bases across the North West, Wales, West Midlands recently Yorkshire.

An opportunity has arisen for a Customer Account Advisor to join our retention team at our headquarters on the Wrexham Industrial Estate.

As Customer Account Advisor you will liaise with customers to resolve any complaints and disputes to find suitable solutions in a timely manner.

- Dealing with a variety of initial queries, remaining customer focused to find the most suitable conclusion.

- Having a calm, level-headed approach to problem solving with an ability to make decisions that reflect a well thought out process.

- Ability to work both individually and as part of a team. Collaborate with internal teams to ensure seamless delivery of services to customers.

- Be confident in your ability to make decisions and provide an appropriate resolution to customer enquiries.

- Ability to manage a very busy workload through an internal CRM system.

- Engage in contractual matters with exceptional negotiation skills for the retention of our valued customers.

The successful candidate will have recent experience in a similar role, finding solutions, and working in a fast-paced busy environment with strong negotiation, problem solving and diplomacy skills. Excellent communication, inter-personal and IT Skills are a must with an ability to organise and prioritise workloads to meet deadlines.

To apply for this position, please submit your resume and cover letter detailing your relevant experience and why you are interested in this role.

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Wrexham LL13 9AE: reliably commute or plan to relocate before starting work (required)
Work Location: In person