Job Description

Overview

We are seeking a highly skilled and detail-oriented Customer Accounts Controller to join our team in Gateshead. You will be joining a historic, family-owned business that is built on quality, service, and reliability. The ideal candidate will possess a strong background in credit control with proficiency in the suit of Microsoft 365. As the Customer Accounts Controller, you will play a pivotal role in ensuring the effective management of customer accounts and outstanding debt.

Responsibilities include:

Managing Credit Control ledgers for various Field Sales Managers

Contacting customers regarding outstanding balances and resolving queries promptly

Producing weekly updates and communications for the management team

Ensuring all customer records are accurate and up to date

Liaising with internal departments to resolve account-related issues

Investigate customer queries effectively and efficiently via telephone and / or email

Minimising overdue debt and maintaining strong cash flow

Investigate and reconcile historic cash postings that remain unallocated & to try and reconcile the account successfully.

Identifying potential bad debt and report to the Customer Accounts Manager making recommendations and producing admin for credit notes / write-offs or escalation to third parties

Provide Cover for bank statement import, allocation of debit & credit payments and preparation of the direct debits.

General Admin duties

To cover Customer Accounts Manager / Customer Accounts Controller role functions in their absence/if they are busy

Cover for the Cash Office.

About You

GCSEs 5-7 (A-C) Maths and English

Minimum experience 1-2 years in a similar role

Excellent communication and financial administration skills.

Excellent problem-solving skills.

Ability to correctly follow complex financial procedures.

Good understanding of financial payment processes and procedures.

Computer literate with experience of Microsoft Office products.

Ability to work independently or as part of a team.

Excellent telephone manner

Ability to work on own initiative and confident in ability

Self-motivated and resilient

Accurate whilst being able to meet and exceed deadlines

Flexible and willing to adapt working pattern depending on operational demands

What we offer

Competitive Salary

Possibility of Hybrid working following initial training / induction period.

Company benefits

Death in service scheme

Cycle to work scheme

Employee discount

Free on-site parking

Company Pension 5% match contribution scheme

22-day holiday (excl. bank holidays) rising by 1 day every 2 years to a maximum of 25 days per annum.

Employee assisted Programme

Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person