Job Description

Part-Time Customer Account Coordinator, Colchester

Are you a confident communicator with a passion for customer service and a flair for organisation?

At Vision Reach, we make software work exactly how you need it to. We find and implement the right solutions, connect any systems, and add new features that our clients require.

We are now expanding the team in this newly created role and looking for a proactive and personable Customer Account Coordinator to join us and become the vital link between our clients and internal teams.

In this dynamic role, you'll be the go-to person for our customers--managing communications, coordinating project updates, and ensuring every client feels informed, supported, and valued.

You'll also play a key role in supporting our marketing and digital presence, contributing to our online content, campaigns, and admin support functions.

The Role:

Be the first point of contact for clients--understand their needs and communicate effectively with our development team. Provide first-line support for customer queries, escalating issues when needed. Keep clients up to date with project progress, key milestones, and timelines. Create and deliver accurate quotations based on project requirements. Comfortable using social media platforms and willing to support marketing activities, including email newsletters and website updates via a content management system (full training provided).

Skills and Experience Required:

Excellent verbal and written communication skills. A strong customer service mindset with the ability to build lasting relationships. Highly organised, detail-oriented, and able to manage multiple priorities. A collaborative and adaptable approach to working with teams and clients.

Behaviours we value:

A true team player who brings positivity and resilience. Able to work independently and remain focused under pressure. Flexible, adaptable, and open to change in a fast-paced environment. Passionate about delivering high-quality service and continuous improvement.

Why join us?

If you're seeking a part-time role that offers genuine work-life balance, this is a great opportunity to become part of a supportive, driven team working on meaningful projects that truly impact our clients.

We're committed to your growth, offering training and development opportunities to help you thrive in your role. You'll enjoy a flexible working environment where your contributions are valued, your voice is heard, and your professional development is supported every step of the way.

Ready to apply?

We'd love to hear from you!

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 24 per week

Benefits:

On-site parking
Work Location: In person