Job Description

At Smith and Brock, we're not just in the business of fresh produce we're in the business of people, relationships, and responsibility. As a proudly family-run company, our values are at the heart of everything we do. We believe in quality without compromise, integrity in every interaction, and sustainability that safeguards the future.


We champion fair partnerships with growers, exceptional service for our customers, and a supportive, respectful environment for our team. Every role at Smith and Brock plays a part in delivering honest food, responsibly sourced and doing it with heart.


We are seeking a highly motivated and organised professional to take on a customer-focused account management role. This position is ideal for someone with proven experience managing customer accounts, who has experience in a structured environment and excels at building strong client relationships. The role involves overseeing operational needs for key customers and ensuring consistently high service standards across the business.

Key Responsibilities

Account Management - Key Customer

Act as the primary point of contact for Smith & Brock's largest customer Oversee daily operational needs across all London sites, ensuring order frequency, quality and service levels, and communication run smoothly. Build strong, long-term relationships with various teams that support customer satisfaction and retention. Understand the customer's business requirements, challenges, and growth opportunities. Conduct regular account reviews to ensure expectations are met and exceeded. Work closely with internal teams (operations, logistics, procurement, customer service) to deliver consistently high service levels. Proactively identify and implement opportunities for upselling or added value services. Grow existing accounts by developing tailored sales strategies and recommending appropriate product solutions.

Skills & Experience Required

Proven experience in account management, sales, or a combined commercial role, ideally managing high-value or complex customer accounts. Strong organisational and operational discipline, with experience working in a structured environment. Excellent problem-solving skills and a proactive approach to customer service. Ability to manage and nurture high-value accounts effectively. Exceptional communication, negotiation, and interpersonal skills. Highly organised, capable of managing multiple priorities simultaneously. Confident, commercially driven, and customer-focused mindset. Comfortable working independently and collaboratively with cross-functional teams. Proficiency in Excel and data reporting. Knowledge of fresh produce, FMCG, foodservice, or hospitality sectors is advantageous but not essential. Full UK driving licence (role may require customer visits).

Personal Attributes

Professional, positive, and adaptable Strong relationship-builder with credibility and integrity Analytical thinker with problem-solving abilities Resilient, persistent, and motivated by success Organised and able to work on multiple projects/accounts at the same time Able to represent Smith & Brock with confidence and professionalism at all times

What We Offer

Free veg and fruit shop weekly (Value of 1300 per year!) Flexible environment Performance Bonus * Travel Expenses