Job Description

Global Services Ltd supplies a huge range of tools, spare parts, equipment and consumables to the ever-evolving superyacht, cruise and commercial shipping industries worldwide.

With over 25 years' experience and hubs in Exeter and Rotterdam, our expert team has an enviable track record of building trusting, long-standing relationships and exceeding the expectations of our clients. Our teams are passionate about all-things maritime and this reflects in everything we do.

To support a period of sustained growth, we are on the immediate look-out for a dynamic Newbuilds Account Manager.

An office based role, at our Exeter HQ, with occasional UK and international travel to meet clients or attend events, the ideal candidate will be a people person, a natural team player and someone who is eager to learn, grow and build a longer term career.

This involves building first class relationships with purchasing teams to establish what they need to buy across a broad range of product categories - from engineering to deck, galley and interior - and sourcing the best suppliers and products to meet their needs.

Purpose of the role

Highly organised, detail oriented and comfortable handing admin, CRM data and reports. High proficiency with IT tools (Outlook, Word, Excel) and the ability to learn new systems quickly. Excellent verbal and written communication. Confident, friendly and great at building rapport with clients and colleagues in a collaborative culture. Strategic thinking with the ability to execute dedicated account growth plans. Meticulous attention to detail and intuitive understanding of customer needs. A passion for delivering excellent customer service. Motivated to learn, grow and take on new responsibilities over time Knowledge of, or a desire to learn about, the maritime industry Eagerness to stay informed on market trends and industry insights. Flexible and open to occasional UK and overseas travels

Key Responsibilities

Account Management

: Manage a portfolio of customers accounts, preparing quotes, processing orders. Maintaining CRM records, support reporting and pipeline updates.

Account Growth

: Execute and maintain dedicated Account Growth Plans to drive growth within your key accounts. Proactively identify barriers to growth and work cross-functionally to create solutions.

Strategic Focus

: Share and implement strategic tactics within the team to support overall account growth.

Customer Engagement

: Engage new and dormant customers, reigniting business opportunities and identifying new areas for growth, such as offering additional services.

Collaboration

: Work closely with internal teams, including the Expeditor team, to prioritise and meet customer needs, ensuring timely quotes, deliveries, and customer satisfaction.

Issue Resolution

: Address and resolve client queries, working with relevant departments to find swift and effective solutions.

Sales Trips

: Attend sales trips to meet key accounts, solidifying relationships and executing account plans.

Learning and Development

: Continuously develop new skills and stay informed about relevant legislation and its impact on customers and suppliers.

Personal Specification:

Account Management experience with strong data entry skills. High capability for building rapport and developing strong customer relationships. Excellent all-round communication skills. Great time management and ability to manage multiple tasks and prioritise workload. Attention to detail. Intuitive to customer needs. Passion for excellent customer service and to develop and build client relationships. IT literate with experience of Outlook, Word and Excel and the ability to learn new systems. Thirst for knowledge of market trends/intel. Knowledge of, or desire to get to know the maritime industry.

Advocating Global Services' Core Values

Embody and consistently demonstrate behaviors that align with Global' s core values, promoting a culture of excellence, integrity, and customer focus

Wage, Working Hours & Benefits

Salary 27K- 30K depending on experience, up to 40K OTE Uncapped Monthly commission & incentives. Mon- Fri, 8.00-17.00 with 1 hour for lunch and additional breaks Based in the office in Sowton, Exeter. 25 days' holiday, plus Bank Holidays and your birthday off. Option to buy and sell an extra 5 days of holiday each year. Referral bonus scheme for friends. Global social team arranging regular socials for the team. Cash rewards on service anniversaries. Free Pure Gym membership. Cycle to work scheme Yearly 50 Well-being Voucher to be used for; Aromatherapy, massage, therapies Eye test allowance and towards prescription glasses/contacts. Discounts on goods including Elemis, Musto, Robert Welch, Le Creuset, YETI and much more!

If you feel that you have the skills, attitude, and personality to meet the above then we would like to hear from you.

To apply for this role please email your CV to Recruitment@globalservicesltd.co.uk

Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Additional leave Employee discount Free flu jabs Free parking Gym membership Sick pay
Work Location: In person