Job Description

Company overview:

ESP Group is a vibrant and growing organisation specialising in the manufacturing of high-quality printed products. With a solid business strategy driving our success, we are seeking an Account Manager to join our customer service team.

This is an exciting opportunity for an experienced professional to join a litho and digital printing company renowned for its commitment to quality and exceptional service. In this dynamic role, no two days will be the same. You will collaborate closely with our Production team to ensure customer satisfaction and timely job dispatch. Our customers are central to our success, and you will play a crucial role in enhancing our service in a rapidly expanding area of the business.

Join us at ESP, where you can contribute to our mission of delivering exceptional service and quality products. We look forward to welcoming a motivated individual to our team!

About the role:

While prior experience in printing is preferred, comprehensive training will be provided. Familiarity with Tharstern, our primary order processing platform, would be advantageous. We are looking for a dedicated individual who can demonstrate flexibility and commitment.

Key responsibilities:

Deliver outstanding customer service to our clients. Communicate effectively through email, phone and messaging platforms. Foster strong relationships with clients. Collaborate with internal teams, including Production, Dispatch, and Finance. Process production orders using our Management Information System (MIS). Ensure timely dispatch of orders through coordination with internal departments. Address delivery issues with couriers.

Skills and experience:

The ideal candidate will possess a professional demeanor and a proactive "can-do" attitude toward their responsibilities. As well as:

Excellent verbal and written communication skills. Strong attention to detail. Effective problem-solving abilities. Ability to thrive in a team-oriented and fast-paced environment. Adaptability and flexibility in managing tasks. Strong organisational skills and ability to prioritise workload. Proficient in Microsoft Office and email applications. Ability to multitask effectively.
Job Type: Full-time

Pay: 27,000.00-32,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Life insurance On-site parking
Work authorisation:

United Kingdom (required)
Work Location: In person