Job Description

About us

RS Recovery Ltd is an award-winning, nationwide provider of roadside assistance and vehicle recovery services. For over 40 years, we have been a trusted partner for both commercial and private customers, delivering around-the-clock support, 365 days a year.

Named Commercial Motor Breakdown and Recovery Operator of the Year 2019 & 2020, RS Recovery are committed to delivering exceptional service to the transport industry. From a family-run business to one of the UK's largest nationwide providers for roadside assistance and vehicle recovery, our commitment to our customers and dedication to excellence is reflected in the long-standing relationships we've built with major companies across the industry.

In further recognition of this, we're proud to have won the RAC Commercial Contractor of the Year award two years in a row, as well as their Outstanding Contribution award and National Contractor of the Year four times over.

About the role

We are a family run business seeking a proactive and customer-focused Customer Account Manager to join our team. You will be responsible for nurturing and growing relationships with our existing customer base, re-engaging dormant accounts and converting pay-as-you-go users.

As a key member of the team, you will communicate regularly with customers to ensure satisfaction, identify opportunities for growth and promote our services. Your efforts will directly contribute to customer retention, satisfaction and revenue growth.

Your role will include but won't be limited to the following:

Maintain relationships with existing customers, understanding their needs and ensure they receive maximum value from our services. Address customer issues and concerns promptly, coordinating with internal teams when needed to ensure satisfaction. Identify and act upon opportunities to up-sell and expand account usage. Re-engage accounts through targeted outreach and strategic conversations. Convert pay-as-you-go customers into account-based customers. Maintain accurate records of interactions, account status and customer feedback using dedicated CRM tools. Attend relevant sales meetings, functions, conferences, shows or exhibitions.

What you need to succeed

Previous experience in a similar role or office environment Excellent communication skills both written and verbal Proven experience of success in sales A professional approach to dealing with prospective customers Competence with CRM tools, Word, Excel and Outlook

What you'll receive in return

This is a full-time role (37.5 hours per week) offering an annual salary of up to 30,500, plus performance-related bonus.

In addition, you will receive:

28 days holiday (including Bank Holidays) Private medical cover following 3 years employment Opportunities for career growth and professional development Pension contributions Discretionary performance related bonuses and incentives
Job Types: Full-time, Permanent

Pay: Up to 30,500.00 per year

Benefits:

Company pension Free parking On-site gym On-site parking Private medical insurance Referral programme
Work Location: In person