Job Description

Contract End Date (if applicable)

2026-Jan-31 00:00

Vacancy Type

Temporary/Full Time

Hours per week

40 hours per week

Location

Remote

Salary Range

25,400 per annum

About Us

Central YMCA is transforming. This is an exciting time to join us as we look forward toward growth and progression and focus on our purpose to advance the education, health and wellbeing of our communities. We want to create improved access to life-changing opportunities and enable everyone to achieve their potential, live a fulfilled life and contribute positively to society.

What we offer

27 days annual leave + 3 annual leave days over Christmas + bank holidays Extra annual paid leave for your birthday, a mental health day, and up to 5 volunteering days 4% Contributory Pension Scheme Life Assurance Cycle to Work Scheme Employee Assistance Programme (EAP) - a wide range of free and confidential services for you and your immediate family (including counselling sessions) Employee Discount Scheme

About You

You'll be passionate about delivering outstanding customer service, be outgoing and have an upbeat personality. You don't need to know about all of our products and services but you'll be keen to learn.


An interest in Fitness and Physical Activity may also be an advantage as many of our products and services focus in this area.


So, are you...


Comfortable building relationships with both internal and external stakeholders? Passionate about helping others and able to provide excellent customer care? Someone with a hands-on, highly collaborative attitude? Highly organised and focused on work quality, with a strong attention to detail, and able to complete varied tasks within agreed timeframe?

About the Role

We are looking for a Customer Account Specialist to join our YMCA Awards team in Central London on a fixed term contract. This is a remote role but you must be UK based and have the right to work in the UK.


Our Customer Account Specialists are part of our Customer Operations team. Building strong, positive relationships with our training providers, they answer questions about our products and provide support using our systems and services.


The successful candidate will be able to:


develop and maintain strong working relationships with customers work with others across YMCA Awards and the wider Charity communicate confidentially over the phone and in writing keep up to date records of correspondence with customers process a variety of administrative tasks

This role is essential to our commitment of delivering exceptional service to our customers and we're looking for a highly motivated, enthusiastic person to join the team!




his could be your chance to join our innovative team and to do something great for yourself - and for others. If this sounds right for you,


If you require any support or reasonable adjustments during the recruitment process, please let us know and we will be happy to assist.


For any individual who will be working with us, all recruitment and engagement processes will be subject to pre-employment checks (including referencing and an appropriate level of disclosure via the Disclosure and Barring Service).