Job Description

What is the opportunity?If you enjoy talking to people, working in a busy team environment and are passionate about progressing your career we will match your passion with career development and learning pathways and opportunities to attain professional qualifications. You can avail of our employee wellbeing programme, participate in colleague lead Inclusion and diversity networks and give back to your community by getting involved in our Begin Together programme.In this role you will:

• Provide a professional, friendly and efficient service, both face to face and on the telephone. You will support customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
• Focus on right first time, promoting the convenience of self service and digital options; delivering on commitments and promises.
• Carry out activities accurately and efficiently e.g. cash management / service, in a manner that is fully compliant with policies and branch operating procedures.
• Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
• Demonstrate a desire to achieve results whether it be generating revenue and operational efficiency, building your own skills & capability or achieving through continued studies.

What will make you stand out?

• Previous customer service experience demonstrating a high standard of service in every customer interaction.
• Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career.
• Passion and dedication to identify sales leads and referrals.
• Excellent communication skills with the ability to work effectively as part of a team.
• Ability to maintain high levels of accuracy whilst working to tight timeframes.

Essential QualificationsThere are no specific qualifications or minimum educational requirements needed for this role.More about the teamThere's never been a more exciting time to work at Bank of Ireland - we are going through an extraordinary period of transformation and growth, adapting to what our customers need from us in a constantly evolving digital world.This transformation builds on our long standing tradition of being the trusted bank of choice for many customers. Our focus is ensuring we address the needs of our customers in today's digitally focused and time challenged environment.Our branches, embedded in the local community, are complemented by our online, mobile and phone banking services. Our people are the key to our success both today and in the future. We want you to join our front line branch banking team.#BOICareersWhy work with us?The Bank of Ireland company culture prioritises work-life balance, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!Key Competencies

• Customer Focused - Self
• Accountable - Self
• Manage Risk - Self
• One Group, one team - Self
• Agile - Self

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.Apply nowOur application form takes just minutes to complete. If you have any questions or require assistance with our application process, you can and one of our recruitment team members will be in touch via email.First Name (required) f0cf8614Last Name (required) d97d89dbEmail (required) 011230ee94d82e45 Email me about jobs like thisApply Please wait... DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youWe're on a journeyFollow our path to leading the industry in creating a digital first environment.Sign up for Job AlertsNew jobs are coming on stream all the time, so sign up to be notified as soon as they are advertised.First Name (required) 732d7ee6Last Name (required) cc8a2e07Email (required) f9fd3f7aJob Alert cfe5ad58Departments cb3fcfa9 Departments 6059ecc2Locations 2ed9768e Locations dd904b27Subscribe Please wait... DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youRecommended jobs for you1 S - Customer Relationship / Customer Management Permanent Customer Focused - Self Accountable - Self Manage Risk - Self One Group, one team - Self Agile - Self Bank of Ireland Onsite Retail S&S F2F 31772 Northern Ireland Northern Ireland United Kingdom Northern Ireland, United Kingdom Bank of Ireland UK What is the opportunity? If you enjoy talking to people, working in a busy team environment and are passionate about progressing your career we will match your passion with career development and learning pathways and opportunities to attain profe... Full time
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We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please and one of our recruitment team members will be in touch via email.Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.First Name (required) 55944903Last Name (required) 145af0f7Email (required) fe5a656aArea of interest (required) e6a4e2ddSend Please wait... DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youClosexc3x97Bank of Ireland uses cookies to improve your browsing experience and to provide advertising which we believe may be of interest to you. We need to use some cookies to enable our website to operate while other cookies improve the performance and functionality of our website. We (and our advertising service providers) also use other targeted advertising cookies on this website and other websites to provide personalised advertising which is relevant to you. By clicking xe2x80x9cI Acceptxe2x80x9d you agree to the use of all cookies. You can find out more about the different types of cookies we use and manage your cookie settings on this website by clicking "Manage Cookie Settings". To find out more about how we use cookies, please read ourManage Consent PreferencesStrictly Necessary CookiesThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.Performance CookiesThese cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookie we will not know when you have visited our site, and will not be able to monitor its performance.

Bank of Ireland