Job Description

Job Advert


Reporting to the Store Management team, you'll be a highly responsible and visible member of the Customer Service team, willing and able to make an impact from day one. Due to the nature of our business, you'll also present a professional image of Healthy Pet Store to local veterinary practices, trainers, and other complementary businesses.


The role requires you to demonstrate your passion for retail and pets in a professional and measured way. We are specialists in fresh feeding and animal enrichment, so an understanding of these elements is desirable.


One of Healthy Pet Store's aims is to normalise the way caregivers shop for their pets in a supermarket-style store whilst at the same time, engaging them positively in a journey from puppy or kitten, or rescue into adulthood.


We are currently recruiting for a Part-Time Customer Advisor to join our team. This role involves working 20 hours a week. Hours are on a rolling rota provided in advance and include days, evenings, opens, closes, and on/off weekends. There are further hours available to cover leave and sickness.


Responsibilities

To explain, advise and suggest foods, meal preparation, snacks, and food rewards To provide expert harness fittings if the animal is comfortable To offer suggestions for supplements and herbal remedies To recommend training, play, and bed products To be active with in-store replenishment, picking and packing home deliveries and click and collect orders, and sometimes handling goods-in deliveries To attain defined KPIs Maintain very high store standards of neatness and hygiene - this is dusting shelves and products, wiping shelf edge labels, sweeping, mopping, cleaning up 'mess', vacuuming crates

Skills

Eagerness and ability to learn a large quantity of product knowledge and disseminate this to customers Ability to engage with customers and gain buy-in often on concepts that may be at odds with held beliefs Physically fit and able to lift heavy products up to 16kg Calmness under pressure Friendly, accurate and hard-working, with a can-do attitude Predominately provide a hands-off approach with animals


Experience

You must be able to understand or demonstrate customer service excellence Cashing up, closing down and key holding experience is a bonus although training will be given Some knowledge and understanding of basic animal training methods Due to the extremely large amount of knowledge and learning required to be successful in this role, you must be a caregiver of a meat-eating pet in your home. Preference will be given to candidates who have an understanding and appreciation of natural feeding and holistic animal care There may be occasions when you are required to complete customer home deliveries using the company van, therefore a full, clean UK driving licence is required.


Benefits


What we can offer:

Day off for pet adoption/arrival and bereavement 25% in-store discount for you and your household pets from day one Cycle to Work scheme Free eye test vouchers Cutting-edge concept, category, and product training as well as all statutory workplace training, and management and leadership skills training Opportunity to access paid-for study for industry-recognised nutrition courses and retail or warehouse qualifications Love2Shop and Kudos recognition and rewards Employee assistance programme giving colleagues access to shopping savings, private GP and counsellor access, and wellness support, for you and your family Birthday and work anniversary gifts Bounty payment for introducing new colleagues of 250 Opportunity for progression if desired Mystery shopper and customer service excellence awards Remunerated suggestion scheme Free fruit Interest-free loan for annual parking permits * Christmas bonus subject to store performance