Job Description

About Ridgway Cars

Ridgway Cars is a fast-growing used car dealership known for delivering outstanding customer service in a high-energy environment. We pride ourselves on professionalism, efficiency, and the ability to resolve challenges with composure--even under pressure. As we expand, we're seeking a

Customer Aftercare & Service Administrator

who thrives in demanding situations, communicates with clarity and empathy, and ensures customer concerns are resolved fairly and efficiently.

The Role

This role is pivotal in maintaining customer satisfaction post-purchase by managing aftercare issues, warranty claims, and service coordination. The ideal candidate will remain calm under pressure, handle difficult conversations with professionalism, and drive resolutions while balancing customer needs with business priorities.

Key Responsibilities

High-Pressure Customer Support:

Address post-sale concerns with a solutions-driven approach, ensuring timely and fair resolutions while maintaining a professional demeanor.

Clear & Effective Communication:

Provide prompt, transparent, and courteous responses to customers via phone and email, keeping them informed at every stage.

Conflict Resolution & Negotiation:

Confidently assess claims, manage expectations, and negotiate outcomes that align with company policies.

Warranty & Parts Coordination:

Work with suppliers and repair partners to streamline parts orders and warranty claims.

Accurate Record-Keeping:

Document all customer interactions and resolutions meticulously.

What We're Looking For

Resilience Under Pressure:

Ability to stay composed and decisive in fast-paced or challenging situations.

Exceptional Customer Communication:

Strong verbal and written skills, with the ability to explain policies clearly and empathetically.

Conflict Management Expertise:

Proven skill in de-escalating tense situations and finding mutually beneficial solutions.

Detail-Oriented & Organized:

Ensures accuracy in case management and follow-up.

Proactive Problem-Solver:

Takes initiative to resolve issues efficiently.

Experience & Requirements

Background in customer service, complaints handling, or aftercare (automotive experience beneficial but not essential). Tech-savvy with the ability to adapt to new systems quickly.

What We Offer

A supportive, growth-focused team in a dynamic environment. Competitive salary with performance incentives. Opportunities for career advancement.

If you excel under pressure, communicate with confidence, and are driven to deliver exceptional service, apply now to join Ridgway Cars!

Job Type: Full-time

Pay: 26,000.00-27,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Employee discount On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: Aftercare Admin