Job Description

We're Hiring: Customer Service Administrators

Salary:

26,000.00 annually

Location:

Unit 10, Cardiff Business Park, Lambourne Crescent, Cardiff CF14 5GP

Hours:

Monday to Friday, 08:00 - 16:30

About Us

At

City Energy Network Ltd

, we're on a mission to tackle fuel poverty and reduce carbon emissions in UK homes. As one of the UK's leading energy efficiencies retrofit installers, we deliver over 300 home upgrades per month, ranging from insulation to heat pumps and solar PV.

Join a company that's not just growing fast--but driving real change. We're proud to offer meaningful, long-term careers in the sustainable energy sector.

About the Role

We're looking for a proactive and customer-focused

Customer Service Administrator

to join our Internal Delivery Team in Cardiff.

You'll play a vital role in supporting customers throughout their energy efficiency journey--from first contact to aftercare. You'll also help ensure smooth coordination between departments like finance, compliance, and installations.

If you're organised, friendly, and passionate about great service, we'd love to hear from you.

Key Responsibilities

Handle inbound/outbound calls to assist with scheme info, bookings & queries Complete eligibility assessments and gather supporting documentation Manage diaries and schedule appointments for surveyors and installers Maintain accurate records in internal systems Collaborate with internal teams to ensure smooth project delivery Provide aftercare and follow-up support Prepare customer communications (emails, letters, SMS) Highlight opportunities for additional energy-saving upgrades General admin tasks including reporting and data entry

What We're Looking For

Confident and friendly telephone manner Excellent attention to detail and organisational skills Strong IT skills (Word, Excel, Google Sheets) Positive, proactive, and accountable attitude Ability to work independently and in a team Experience in energy, housing, or utilities (a bonus, not essential)

Why Join City Energy Network?

Be part of a business that's helping fight climate change and fuel poverty Clear career progression and development opportunities Training provided Inclusive, supportive team environment

Ready to Make a Difference?

Apply now

and join us in shaping the future of energy efficiency--together.

City Energy Network Ltd is an equal opportunity employer committed to diversity and inclusion.

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Application question(s):

How many years of customer service experience do you have? How many years of admin experience do you have? Do you have strong IT skills, particularly in Microsoft Word, Excel, and Google Sheets?
Work Location: In person

Application deadline: 04/07/2025
Reference ID: Customer Service Administrator_June 2025
Expected start date: 14/07/2025