Job Description

Job Title:

Customer and Supplier Returns & Logistics Coordinator

Department:

Central Operations (Customer Service)

Reports To:

Customer Account Manager

Job Purpose:

We are seeking a proactive and organised Customer and Supplier Returns & Logistics Coordinator to manage the efficient handling of product returns and custom order logistics. This role involves working directly with customers, suppliers, and internal teams to ensure returns and custom orders are processed accurately and efficiently while maintaining excellent communication throughout.

Key Responsibilities:

Returns Management:

Coordinate product returns from customers to suppliers for credit. Liaise with suppliers to return products within a timely manner in line with supplier return procedures. Accurately log and track all return requests, ensuring clear documentation at each stage. Ensure returned products are assessed, processed, and resolved in a timely manner.

Custom Order Logistics:

Coordinate the end-to-end logistics process for custom orders, ensuring timely dispatch and delivery. Liaise with suppliers and internal teams to confirm product specifications, lead times, and delivery requirements. Track custom orders throughout the process, providing status updates to relevant stakeholders. Ensure accurate documentation is maintained for each custom order.

Customer & Supplier Communication:

Act as a contact for customers and suppliers regarding return-related queries and custom order updates. Provide clear updates on the status of returns and orders, ensuring all parties are informed. Process warranty returns, gathering required information in line with suppliers returns and warranties procedures. Investigate issues relating to faulty products and escalate unresolved problems to relevant managers or teams when necessary. Address any concerns or issues promptly to maintain positive relationships.

Logistics Coordination:

Monitor shipments to ensure they are delivered to the correct destination on time. Resolve any logistical issues that may arise to minimise delays.

Record-Keeping & Reporting:

Maintain accurate records of all returns, custom orders, and logistic activities in relevant systems. Track trends in product returns and escalate recurring issues to relevant teams. Support the reporting of returns and custom order data to assist with quality improvements.

Key Skills & Experience:

? Strong organisational skills with the ability to manage multiple tasks.

? Excellent communication skills, both written and verbal.

? Experience in supply chain processes.

? Ability to manage logistic processes and coordinate with third-party providers.

? Proficiency in using order management and tracking systems.

? Problem-solving mindset with a proactive approach to resolving issues.

? Attention to detail and strong record-keeping skills.

? Independently motivated in hitting KPIS.

? Ambitious, self-motivated and driven.

? Knowledge of medical devices, healthcare products, or technical equipment.

? Experience working with ERP or CRM systems.

How to Apply:

If you are a motivated and detail-oriented individual who enjoys working with customers, suppliers, and logistics processes, we'd love to hear from you. Please send your CV and a cover letter to Recruitment@abilitymatters.com

Job Types: Full-time, Permanent

Schedule:

Monday to Friday
Ability to commute/relocate:

Abingdon OX14 1RL: reliably commute or plan to relocate before starting work (required)
Work Location: In person