Job Description

Join Oprema as a Returns Assistant!

At Oprema, we're all about people. Whether it's delivering exceptional service to our customers or fostering a supportive and collaborative environment for our team, we go the extra mile. Now, we're looking for a

Returns Assistant

to join us and play a vital role in our operations.

If you thrive in a fast-paced, high-energy environment and enjoy working as part of a close-knit team, we'd love to hear from you.

About the Role:

This role is key to managing and processing product returns efficiently, ensuring excellent service for both customers and suppliers. You'll handle returns, coordinate with various stakeholders and support smooth logistics operations.

Key Responsibilities:

Process customer and supplier returns promptly and accurately Communicate with suppliers, customers, and internal teams to resolve return issues Work with products from multiple leading manufacturers Collaborate closely with the Head of Department Arrange collections and shipments with courier services Perform other duties as required to support the team Adhere to all health and safety regulations, ensuring work is carried out in a safe, clean, and compliant manner Remain flexible to support the changing needs of the business; this list is not exhaustive.

Essential Experience and Skills:

Proven customer service experience Strong communication and complaint-handling skills Confident in negotiation and problem-solving Detail-oriented with good time management Able to work independently and in a team Proficient in Microsoft Office

Desirable skills:

Experience in B2B returns Familiarity with Microsoft Dynamics Knowledge of customs and export procedures Familiarity with logistics operations

Why Join Oprema?

Be part of our growth story

: Work in our brand-new, state-of-the-art warehouse that represents a major milestone for Oprema.

Supportive team environment

: Join a close-knit team where your contributions are valued, and collaboration is key.

Training and development

: Gain new skills and grow in a fast-paced, dynamic environment.

Hours of work: 8.30am - 17.30pm Monday to Friday

Job Types: Full-time, Permanent

Pay: 26,208.00 per year

Benefits:

Company pension Cycle to work scheme Free flu jabs Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person