Job Description

Location:

Falmouth HQ, UK

Type:

Part-time (flexitime)

Reports to:

Owner/Director

About Treaty Jewellery

Treaty Jewellery is a growing retail and wholesale jewellery brand known for statement, head-turning jewellery and strong relationships with our customers and stockists. As our business continues to grow, we're looking for a hands-on, motivated team member to work closely with the Director and support both day-to-day operations and wholesale growth.

This is a

varied, hybrid role

ideal for someone who enjoys ownership, variety, and growing alongside a brand.

About the Role

This position combines

order fulfilment, stock management, customer service, wholesale account management, and office administration

. Initially, the role will support all areas of the business, with a strong operational focus. Over time, as wholesale and sales grow, the role will evolve with increased responsibility in account management and sales coordination.

You'll work closely with the Director and play an important role in shaping how our operations and wholesale channels scale.

Key Responsibilities

Order Fulfilment (Picking & Packing)

Pick, pack, and dispatch retail and wholesale orders accurately Maintain a clean, organised packing and storage area Assist with stock handling and inventory organisation
Customer Service

Respond to customer enquiries via email, phone and other channels Handle order questions, returns, exchanges, and after-sales support Deliver a high standard of customer experience aligned with the brand Liaise with customers to resolve issues efficiently and professionally
Sales & Wholesale Account Management

Support and manage existing wholesale accounts Build and sustain a close rapport and relationship with all clients Process wholesale orders and follow up on enquiries Assist with onboarding new wholesale stockists Maintain accurate wholesale account records Support sales growth through relationship management Participate in performance-based incentives related to wholesale growth
Office & Administrative Operations

Manage general office administration and correspondence Maintain systems for orders, invoices, and customer records Support basic reporting and internal tracking Assist with operational processes and workflow improvements Provide general support to the Director as needed
About You

Highly organised and detail-oriented Comfortable juggling multiple responsibilities Confident communicating with customers and wholesale partners Willing to be hands-on -- from packing orders to managing accounts Proactive, reliable, and eager to learn Interested in growing with a small but ambitious brand
Experience in retail, wholesale, customer service, or small business operations is highly regarded, but attitude and fit are just as important.

What We Offer

Full-time, stable role in a growing brand Beautiful and comfortable sea view office in the heart of Falmouth Opportunity to work directly with the Owner/Director A role that grows and evolves as the business expands Performance-related pay tied to wholesale growth Supportive, collaborative working environment
Job Type: Part-time

Pay: From 15.00 per hour

Expected hours: 20 - 25 per week

Benefits:

Employee discount Flexitime Store discount
Work Location: In person