Job Description

Grade and Salary:

Grade 3 (23,028 - 23,414)

FTE and working pattern:

Full Time (35 hours, 1 FTE), rota based shift pattern


Purpose of Role: The Customer Assistant is the key customer facing member of staff on shift delivering an informed and positive welcome at all times


Summary of Key Duties and Responsibilities:


The Customer Assistant will always deliver customer excellence The Customer Assistant will be a key Liaison for bookings The Customer Assistant will be a key Liaison for Membership The Customer Assistant will lead retail sales at the reception desk
Education, Qualifications & Experience:


These are the criteria on which the short-listing and recruitment selection will be made


Essential


Demonstrable ability to speak and understand English (verbal and written) and deal with customer/student queries Literacy and numeracy skills equivalent to SCQF Level 4 (National 4) or similar Experience of working within a similar environment as outlined above Competent in the use of relevant IT packages Well-developed interpersonal skills Demonstrable professional and proactive approach Demonstrable ability to work flexibly and accurately in a dynamic, changing and pressured environment Demonstrable provision of excellent customer service Attention to detail Desirable


Educated to SCQF level 5 (National 5) or equivalent Experience of working within a similar environment as outlined under "summary of key duties and responsibilitiesaEUR? Experience of using a leisure management system, preferably Gladstone 360

Organisation Name:

Oriam: Scotland's Sports Performance Centre

About Oriam:

Oriam has a vision to inspire, engage and motivate our communities through the facilities we provide and the interactions we have with our customers. As a member of the team, you will contribute to the delivery of the strategy.

How to Apply

Applications with FULL CV can be submitted up to midnight (UK time) on

Wednesday, 6

th

August 2025.

Shortlisting will be done the same week and interviews are anticipated w/c 11

th

August 2025.

At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.


Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.


Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.


Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/


We welcome and will consider flexible working patterns e.g. part-time working and job share options.