Job Description

Full job description

Overview

We are seeking a team of dedicated, experienced and compassionate Customer Care Advisors / Assistant Treatment Coordinators to join our bubbly and busy team. The ideal candidates will play a vital role in providing high-quality patient care by liaising between the patients and the clinical teams.

Duties:

Guide patients all the way through their dental improvement journey from enquiry to treatment completion and aftercare. Handle leads according to the designated pathway, ensuring all information is captured and recorded as required. Follow up individual patient lists with the aim of converting patients and generating revenue. Make future appointments as required, including follow up calls reviewing treatment plans. Strong negotiation and closing skills Incentivised by hitting key targets Clearly explain treatment / payment options to patients and assist them with any enquiries to enable them to begin their journey to better teeth. Offer patients an exceptional level of customer service and assistance. Liaise with clinicians and other members of the team to best serve patients. Have excellent admin and record-keeping abilities. Previous dental / medical experience preferred. Knowledge of R4 Clinical+ practice management software would be ideal. Self-motivated and with a strong work ethic

Requirements:

Ideally min 2 years experience in a private / mixed dental practice or sales Excellent interpersonal skills Can-do attitude with a focus on providing excellent patient care Personable and friendly manners Experience in a fast-paced environment

Hours:

Full time Mondays to Fridays with one or two weekends (Saturday or Sunday, negoriable and to be discussed). At least one evening a week until 8pm
Pay: 12-14 per hour, to start asap, notice periods accepted

Job Types: Part-time, Permanent

Pay: 12.21-14.00 per hour

Benefits:

Cycle to work scheme Employee discount
Work Location: In person