Job Description

We are looking to recruit Treatment Coordinator,

to join our friendly team within a popular private practice. We have recently moved to a fully refurbished, new practice, so this is a really exciting opportunity to join our team!

The ideal candidate must be clinical so would suit a qualified dental nurse, reliable, motivated, a strong team player who always has a professional attitude towards their work and strives to provide excellent customer service and patient care.

The hours are

32 weekday hours per week

Monday 8-2

Tuesday 8-2

Wednesday 8-8 (1 hour lunch)

Friday 8-6 (1 hour lunch)

GDC registration and Indemnity paid for

Responsibilities

Initial telephone and face to face consultations with new patients. Feedback, for example patients will often discuss their feelings on how their dental treatment/experience went (positive or not so positive) clinicians need to be made aware of this. Keeping the front desk, patient lounge and Practice grounds tidy Educate Patients: Present, explain treatment plans and procedures to patients, explaining each stage and what to expect from each visit. This will be done using practice literature, before and after photos, typodonts, models and radiographs. Answering any questions the patient may have. Discuss costs of treatment and payment options available. (Before and after dental exams) Schedule Appointments. Keeping in contact and a check on patients throughout their treatment journey. Check on patients post-treatment/courtesy calls Prepare consent for treatments. Prepare Orthodontic treatment plan/option letters Prepare Dental implant options letters Record Keeping: ensure patients notes are always written in detail Invisalign weekly patient update emails. Load photos onto patient card in exact and inform Emily about these patients. Complete insurance forms on behalf of patients Private Referral letters treatments unable to be done in house NHS referral letters for treatment unable to be done in house Discussions with labs re outstanding lab work/issues with lab work Work with dentists and therapists to ensure smooth operation of patient journey Patient Communication: Manage phone calls, checking emails often, ensuring patient emails are answered in a timely manner. Billing and Collections: Create invoices, process payments, and follow up on overdue accounts. Finance applications (V12) Help patients understand their bills and payment options. Compiling patient notes for requests from patients , dentists, law firms. Participate in the collection of patient reviews Understanding patient satisfaction and making improvements based on patient
Job Type: Full-time

Pay: 16.00-18.00 per hour

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Company pension Employee discount On-site parking
Schedule:

Monday to Friday
Experience:

Dental practice: 1 year (preferred)
Licence/Certification:

Valid GDC registration (preferred)
Work Location: In person