Job Description

Filling most of our leadership positions internally. And offering tailor-made training programs and opportunities to work on exciting international projects. Both count. Both are us.


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Customer Care Advisor

Company

: Vaillant Group U.K. Ltd

Location

: Belper-GBR

Country

: United Kingdom (GB)

Brand

: Vaillant

What we achieve together

In your role as a Customer Care Advisor you will take

ownership

of customer complaints and ensure successful resolutions for both the customer and the business. You will

investigate cases thoroughly

using root-cause analysis and collaborate with internal departments to gather all necessary information. Managing incoming calls, emails, web-based and social media

complaints,

prioritising responses effectively and maintaining case ownership. You will provide clear, professional written

communication

and regular updates to customers and internal stakeholders. Working closely with the legal department when complaints escalate, ensuring

compliance

and accurate handling at all times. You contribute to improving processes by

sharing insights

and feedback with the Customer Resolution Manager and senior team.

What makes us successful together

Level 3

qualification

in Customer Service is preferable, GCSE grade 4 in English and Maths (or equivalent) is essential. Previous experience in

customer service or complaint resolution

, ideally within a fast-paced environment. Excellent written and verbal

communication skills

, strong attention to detail, and proficiency in Microsoft applications and web-based tools. Knowledge of

consumer rights

and related legislation is advantageous. You demonstrate

empathy, resilience

, and a strong drive to deliver world-class service. The ability to manage

multiple cases simultaneously

while maintaining accuracy and professionalism is desirable.

What you can count on

We offer our employees an

attractive remuneration package

, 25 days holiday plus bank holidays and bonus opportunities. We offer a

generous pension scheme

which enables our employees to have greater financial security when they do retire. For our employee's

peace of mind,

we provide a death in service benefit and the option of subsidised private health care. We are in the 7% of UK businesses that have received the Gold award from

Investors in People (IiP).

We pride ourselves on our

family friendly policies

designed to support our employees during important life events. The

health of our employees is important

, we provide free eye test vouchers, Health MOT's, NHS Health checks and flu vaccinations to all.

What makes us special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.



You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.



Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.

Your Contact:

Amanda Smith

+44 7734 985 093



Apply now

We rely on digital application processes - not only to work more efficiently, but also to help conserve resources. Therefore, we kindly ask you to apply online only.