Job Description

We are hiring!

Here at Thistle Equine, we are looking for an enthusiastic and dedicated Customer Care Advisor to join our friendly and professional team. This is a full-time position based at our branch at Syke Farm, Symington however on occasion you may need to work at one of our other branches at Inchinnan (near Glasgow Airport) and Strathaven. Flexibility to work at any of our branches will be required.

About the role

At Thistle Equine, our reception team plays a vital role in ensuring the smooth running of the practice and delivering exceptional service to our clients. As the first point of contact, you'll be a welcoming face and a reassuring voice--helping horse owners feel confident that their animals are receiving the very best care. We're looking for someone who is empathetic, organised, and efficient, with strong IT skills and proven experience in customer service. Knowledge of, or a keen interest in, the equestrian world would be an advantage.

Your key responsibilities will include:Providing a high level of customer care by liaising between clients and our clinical team Meeting and greeting clients and their horses Booking appointments and managing the practice diary Handling telephone and email enquiries Processing payments for services and products Managing cash flow and completing end-of-day banking tasks


The rotaFull-time: 35 hours per week Hours: Monday to Friday, within 8am-6pm (flexible working patterns considered) Our Customer Care Advisors are central to delivering a seamless, positive experience for our clients. Your focus will be to ensure every interaction is handled with warmth, professionalism, and efficiency.


One team for your horse

Thistle Equine brings together the expertise of Avondale Equine, The Equine Vet Clinic, and MBM Equine to offer outstanding care across Central Scotland. With decades of experience, state-of-the-art facilities, and a dedicated equine-only team, we support horses at every stage of life--from family companions to elite competition athletes.
We provide:Comprehensive equine care, from routine check-ups to advanced diagnostics Mobile and clinic-based services An experienced team of equine vets and nurses Local service with national-level expertise


In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care

Up to 23,600 DOE