Job Description

Description

This is a multitasking role, including helping customers with any queries over email, phone and Live Chat. Assisting with order management, returns and exchanges & ensuring team KPIs are met.



An excellent customer experience is a priority at all times.

This role reports to the Customer Care Manager.



This is a Fixed Term Contract for Full Time Hours.

37.5 hours/5 Days per week.

From October 2025 to January 2026

What Will You Do?

The main responsibilities include (but are not limited to):Having a customer first style approach to all tasks and showing great skills at resolving issues and resolutions. Providing an outstanding customer experience for our customers. Answering customer queries via phone, email, chat & social media Assisting with ticket management when an issue needs to be raised to I.T. - follow up is essential. Ensure that any customer data is handled in accordance with GDPR regulations Ensuring team KPIs are met

The Perfect Candidate:

A quick learner Takes the lead to find a customer-centric resolution A positive, empathetic attitude Excellent communication skills - Written & spoken Great organizational skills and time management Computer savvy

What We Offer You!

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Generous staff discount to use on all your favourite L'Occitane products! Training Product Allocation every month! Generous holiday allowance, increasing with length of service Extra half day off for your birthday every year Extra day holiday if you get married Weekly fruit basket per team Pension scheme My L'Occitane Rewards: Discount/Cashback on high street retailers GymFlex, Cycle to Work, SmartTech Many social events throughout the year, in and out of the office
Much, much more!Some benefit eligibility is based on length of service

About L'OCCITANE EN PROVENCE

L'OCCITANE EN PROVENCE has been crafting beauty and wellbeing products since its creation in 1976 with the intention of sharing nature's wonders with the world. We believe that beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. We nurture nature and aim to create positive change in the world. And by doing so, we inspire those around us to do the same.

Not only an award-winning brand and a premium retailer, L'OCCITANE is proud to be a certified B Corp. From our field producers to our employees, our customers and our charity partners, we aim to leave a lasting, positive impact on our planet and people.

L'OCCITANE is an equal opportunities employer, committed to creating a diverse and inclusive workplace that is free from discrimination and harassment. This means that when making decisions about our employees' careers, our main consideration is their ability to do their jobs and develop in their roles.

We recruit positive-minded people who share our core values and our commitment to sustainability. In return we offer competitive employment packages with multiple benefits, personal development programs and opportunities to grow and thrive as individuals.