Job Description

About us

RegalRose is a British born, female led Jewellery eCommerce retailer with over a decade in Business. Specialising in uniquely designed jewellery and accessories with a fierce edge and dreamy-dark twist. We have built up a loyal community of passionate fans and customers. RegalRose is going from strength to strength as demonstrated by our exceptional growth over the last few years.

Your Impact

As a?Seasonal Customer Care Advisor you will?be a key member of the team, responsible for ensuring our customers continue to receive exceptional service throughout the busy Christmas period. You will assist the Head of Customer Care with ensuring that day-to-day activities are running smoothly.

Key Responsibilities

Become an integral part of the customer experience team, acting as the first point of contact for the customer. Managing incoming day-to-day contacts through a variety of channels, email, live chat and social media. Ensuring daily SLA's & KPI's are consistently met in a customer-focused environment. Cultivate a strong understanding of Regal Rose's procedures/processes/guidelines and contribute to the improvement and efficiency of the customer service department. Handling all customer refunds and exchanges, ensuring all are processed within the SLA timeframe. Responsible for the adjustment of stock through an online inventory when required. Report for investigation any relevant issues raised by customers regarding jewellery quality, logistics performance or website functionality. Any ad-hoc tasks.
This is not an exhaustive list of tasks.

Skills & requirements:

1+ year in an online Customer Service role Ability to juggle multiple contacts simultaneously whilst maintaining a high level of service. Experience working in fast paced and complex organisations. High emotional intelligence, including - excellent communication skills; a positive, decisive, solutions-oriented, highly cooperative and customer-focussed approach Passionate for our brand, and about understanding the customer experience

Personal Attributes/ Competencies

Previous experience in online customer care is advantageous. Effective communicator with strong verbal and written communication skills. Excellent computer skills. Strong organisational skills. Self-starter with the ability to independently manage a busy schedule. A flexible, can do attitude. Customer centric approach. Motivated, hardworking, diligent, and well organised. Ability to demonstrate excellent attention to detail. Performs well under pressure, excellent time management, the ability to multitask and prioritise workload.
Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: 12.21 per hour

Benefits:

Casual dress Company events Discounted or free food Employee discount Free parking On-site parking
Ability to commute/relocate:

St Albans AL3 6PA: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (preferred)
Work Location: In person