Job Description

Overview

As a Customer Care Colleague, you will be the first point of contact for our customers, ensuring their orders are managed efficiently and their queries are resolved promptly. Your primary goal is to maintain high levels of customer satisfaction through excellent service and support.

Made to Measure is an exciting area of growth for the business. It is our mission to ensure Made to Measure is made easy. We want to be the Trusted home of UK crafted curtains, and blinds, delivered quickly at great value.

The Made to Measure Central Team is here to help bring the expertise required to achieve our mission and ensure we grow the business in a sustainable way.

We work closely with many other areas of the business but most notably stores, store operations, digital growth, product and design teams.

What you'll be doing

Order Management: Process and manage customer orders for made-to-measure blinds, shutters, and window treatments from initial inquiry to delivery. Customer Support: Address customer queries and concerns via phone, email, and chat, ensuring timely and accurate responses Issue Resolution: Resolve any issues related to orders, deliveries, or product quality, working closely with other departments as needed Product Knowledge: Maintain a thorough understanding of our product range to provide informed advice and recommendations to customers. Customer Satisfaction: Monitor and strive to improve customer satisfaction metrics, ensuring a positive customer experience at all touchpoints. Documentation: Keep accurate records of customer interactions, orders, and resolutions in our CRM system. Feedback: Collect and report customer feedback to help improve our products and services.

What we'll look for in you

Communication: Clear and effective verbal and written communication skills Customer Service: Strong customer service orientation with a focus on customer satisfaction. Problem-Solving: Ability to identify issues and resolve them efficiently. Attention to Detail: High level of accuracy in managing orders and customer information. * Time Management: Ability to manage multiple tasks and prioritize effectively. Technical Proficiency: Proficient in using CRM systems and other relevant software.